Still no Apple TV from qualifying Curry's Black Friday purchase

Poshpacker

This is the email that I received. 

Poshpacker

This is the email info I received from Citizens Advice: Hope this is of help to you

Your rights:

As you have paid Currys for an item with the information that you would get 6 months of Apple TV, you will be bound by any terms and conditions that you agreed to at the time you entered into the contract. 

 As they have told you that you would get the code within 10 days and still have not provided the code, you could look to hold them in breach of contract. 

 The burden of proof is on yourself, therefore, you would need to prove the breach of contract.

You might be able to put things right by bringing the contract to an end and returning the item for a refund. Or, you can request the trader honour the contract as agreed and set a new deadline for them to provide the code to you by. You could seek damages. Damages could be for a monetary amount you feel is reasonable to compensate for the breach. Please note that you might be asked to prove the problem and show that the contract has been breached. 

Currys should refund you within 14 days. They'll give your money back in the same way you paid (for example, by refunding it to your card or giving you cash), unless you agree to something else.

Your next steps: 

Tell Currys that you've got a problem. If you can't agree how to sort it out, ask them what their complaints process is. Make a note of who you speak to and keep a record of any messages. Follow their complaints process. If they don't have a complaints process, then write to them. Explain what the problem is, how you'd like them to sort it out and set a date for them to reply to you.