DPD warning - it's in chaos and 24 hour parcels are taking days

Doc_N

Just a warning to anyone not aware - DPD are in one hell of a state at the moment, and have been for days.

Stuff's not getting delivered on time, it's presumably piled up in warehouses and impossible to sort out, and those awaiting deliveries are just getting daily texts and emails blaming an 'unexpected issue' for yet another day's delay.

What was one of the best is now the worst - worse than Evri and Yodel even!  And impossible to contact too - they just ignore all complaints.

https://uk.trustpilot.com/review/www.dpd.co.uk

https://www.dpd.co.uk/content/products_services/uk_issues.jsp#issue0

an unexpected issue

County	Delay in days from today	Postcodes
Avon	1	BA1, BA2, BS0, BS1, BS10, BS13, BS14, BS15, BS16, BS2, BS3, BS30, BS31, BS32, BS36, BS37, BS39, BS4, BS40, BS41, BS49, BS5, BS6, BS7, BS8, BS80, BS9, BS98, BS99, GL9
Avon	2	BS11, BS20, BS21, BS34
Berwickshire	1	TD10, TD11, TD12, TD13, TD14, TD2, TD3, TD4
Cheshire	1	CH1, CH2, CH3, CH70, CH88, CW1, CW10, CW11, CW12, CW2, CW3, CW4, CW5, CW6, CW7, CW8, CW9, CW98, M33, SK1, SK10, SK11, SK12, SK14, SK15, SK16, SK2, SK3, SK4, SK5, SK6, SK7, SK8, SK9, WA1, WA13, WA14, WA15, WA16, WA2, WA3, WA4, WA5 0, WA5 1, WA5 2, WA5 3, WA5 4, WA5 6, WA5 7, WA5 8, WA5 9, WA55, WA6, WA7, WA8, WA88
Cleveland	1	TS21, TS22, TS24, TS25, TS26, TS27
County Durham	1	DH1, DH2, DH3, DH6, DH7, DH8, DH9, DH97, DH98, DH99, DL16, DL17, SR7, SR8, TS28, TS29
Cumbria	1	CA1, CA10, CA11, CA12, CA13, CA14, CA15, CA18, CA19, CA2, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28, CA3, CA4, CA5 6, CA5 7, CA6 4, CA6 5, CA6 6, CA7, CA8, CA9, CA95, CA99
Derbyshire	1	DE1, DE21, DE22, DE23 1, DE23 2, DE23 3, DE23 4, DE23 6, DE23 8, DE24, DE3 0, DE3 9, DE4, DE45, DE5, DE55, DE56, DE6, DE65, DE7, DE72, DE73 5, DE73 6, DE73 7, DE73 8, DE74, DE75, DE99, S18, S40, S41, S42, S43, S44, S45, S49, SK13, SK17, SK22, SK23
Dumfriesshire	1	DG1, DG10, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4
Dunbartonshire	1	G81, G82, G83, G84
East Lothian	1	EH31, EH32, EH33, EH34, EH35, EH36, EH39, EH40, EH41, EH42
Fife	1	KY1, KY11, KY12, KY2, KY3, KY4, KY5, KY6, KY7, KY99
Gwent	1	NP10, NP11, NP12, NP13, NP15, NP18, NP20, NP22, NP24, NP44
Gwent	2	NP16, NP19, NP23, NP25, NP26, NP4, NP7
Kirkcudbrightshire	1	DG5, DG6, DG7
Lanarkshire	1	G11, G12, G13, G14, G15, G23, G5, G51, G60, G61, G62, G63, G64, G65, G66, G70, G71
Lancashire	1	BB10, BB11, BB12, BB18, BB4, BB5, BB6, BB7, BB8, BB9, BB94, BL0, BL1, BL11, BL2, BL3, BL4, BL7, BL78, BL8, BL9, FY0, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8, L39, L40, LA1, LA2, M1 1, M1 2, M1 3, M1 4, M1 5, M1 6, M1 7, M11 0, M11 1, M11 2, M11 3, M11 4, M12, M13, M14, M15, M16 0, M16 6, M16 7, M16 8, M16 9, M17, M18, M19, M2, M20, M21 0, M21 3, M21 7, M21 8, M21 9, M22, M23, M24 0, M24 1, M24 2, M24 4, M24 5, M24 6, M25, M26, M27 0, M27 4, M27 5, M27 6, M27 8, M27 9, M28, M29, M3 1, M3 2, M3 3, M3 4, M3 5, M3 6, M3 7, M30, M31, M32 0, M32 2, M32 8, M32 9, M34, M35, M38, M4, M40, M41, M43, M44, M45, M46, M5 0, M5 3, M5 4, M5 5, M50, M6, M60 0, M60 1, M60 2, M60 3, M60 4, M60 6, M60 7, M60 8, M60 9, M61, M7, M8, M9, M90, M99, OL1, OL10, OL11, OL12, OL13, OL14, OL15, OL16, OL2, OL3, OL4, OL5, OL6, OL7, OL8, OL9, OL95, PR0, PR1, PR11, PR2, PR26, PR3, PR4, PR5 0, PR5 4, PR5 5, PR5 6, PR5 8, PR5 9, WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8
Leicestershire	1	LE1, LE11, LE12, LE13, LE14, LE16, LE18, LE19, LE2, LE21, LE3, LE4, LE41, LE5, LE6, LE65, LE67, LE7, LE8, LE87, LE94, LE95
Lincolnshire	1	DN21, LN1, LN10, LN11, LN12, LN13, LN2, LN3, LN4, LN5, LN6, LN7, LN8, LN9, NG31, NG32, NG33, NG34, PE11, PE20, PE21, PE22, PE23, PE24, PE25
Merseyside	1	CH25, CH26, CH27, CH28, CH29, CH30, CH31, CH32, CH33, CH34, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH60, CH61, CH62, CH63, CH64, CH65, CH66, L1, L10, L11, L12, L13, L14, L15, L16, L17, L18, L19, L2, L20, L21, L22, L23, L24, L25, L26, L27, L28, L29, L3, L30, L31, L32, L33, L34, L35, L36, L37, L38 0, L38 1, L38 3, L38 4, L38 5, L38 6, L38 7, L38 8, L38 9, L4, L5, L6, L67, L68 0, L69, L7, L70 1, L70 2, L70 8, L70 9, L71, L72, L73, L74, L75, L8, L80, L9, PR8, PR9, WA10, WA11, WA12, WA9
Mid Glamorgan	1	CF45, CF46, CF81, CF82, CF83
Midlothian	1	EH1, EH10, EH11, EH12, EH13, EH14, EH15, EH16, EH17, EH18, EH19, EH2, EH20, EH21, EH22, EH23, EH24, EH25, EH26, EH27, EH28, EH3 1, EH3 5, EH3 6, EH3 7, EH3 8, EH3 9, EH37, EH38, EH4, EH5, EH6, EH7, EH77, EH8, EH9, EH91, EH95, EH99
Northamptonshire	1	NN17, NN18
Northumberland	1	NE22, NE23, NE24, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, TD15
North Yorkshire	1	DL6, DL7, DL8, HG1, HG2, HG3, HG4, HG5, LS24, YO1, YO10, YO11, YO12, YO13, YO17, YO18, YO19, YO21, YO22, YO23, YO24, YO26, YO30, YO31, YO32, YO51, YO60, YO61, YO62, YO7, YO8, YO90, YO91
Nottinghamshire	1	DN22, NG1, NG10, NG11, NG12, NG13, NG14, NG15, NG16, NG17, NG18, NG19, NG2, NG20, NG21, NG22, NG23, NG24, NG25, NG3, NG4, NG5, NG6, NG7, NG70, NG8, NG80, NG9, NG90, S80, S81
Peeblesshire	1	EH43, EH44, EH45, EH46
Powys	1	NP8
Roxburghshire	1	TD5, TD6, TD8, TD9
Rutland	1	LE15
Selkirkshire	1	TD1, TD7
Shropshire	1	SY1, SY13, SY14, SY2, SY3, SY4, SY5, SY99
Somerset	1	BA11, BA3 2, BA3 3, BA3 4, BA3 5, BA3 9
South Glamorgan	1	CF10, CF11, CF15, CF23, CF3, CF30, CF5, CF63, CF64, CF91, CF95, CF99
South Glamorgan	2	CF14, CF24
South Humberside	1	DN15, DN16, DN17, DN18, DN19, DN20, DN31, DN32, DN33, DN34, DN35, DN36, DN37, DN38, DN39, DN40, DN41
South Yorkshire	1	DN9, S21, S70, S71, S72, S75
Staffordshire	1	ST1, ST10, ST11, ST12, ST13, ST14, ST15, ST16, ST17, ST18, ST19, ST2, ST20, ST21, ST3, ST4, ST5, ST55, ST6, ST7, ST8, ST9
Tyne And Wear	1	DH4, DH5, NE1, NE10, NE11, NE12, NE13, NE15, NE16, NE17, NE18, NE19, NE2, NE20, NE21, NE25, NE26, NE27, NE28, NE29, NE3, NE30, NE31, NE32, NE33, NE34, NE35, NE36, NE37, NE38, NE39, NE4, NE40, NE5, NE6, NE7, NE8, NE82, NE83, NE85, NE88, NE9, NE92, NE98, NE99, SR1, SR2, SR3, SR4, SR43 2, SR43 3, SR43 4, SR5, SR6, SR9
West Lothian	1	EH29, EH30, EH52, EH53
West Yorkshire	1	HD1, HD2, HD3, HD4, HD5, HD6, HD7 4, HD7 5, HD7 6, HD7 9, HD8, HD9, HX1, HX2, HX3, HX4, HX5, HX6, HX7, LS1, LS10, LS11, LS12, LS13, LS14, LS15, LS16, LS17, LS18, LS19, LS2, LS20, LS21, LS22, LS23, LS25, LS26, LS27, LS28, LS29, LS3, LS4, LS5, LS6, LS7, LS8, LS88 1, LS88 8, LS9, LS98, LS99, WF1, WF10, WF11, WF12, WF13, WF14, WF16, WF17, WF2, WF3, WF4, WF5, WF6, WF7, WF8, WF9, WF90
Wigtownshire	1	DG8, DG9
Wiltshire	1	BA12, BA13, BA14, BA15, SN11, SN12, SN13, SN14, SN15

MikeJXE

Get used to it this is just the start 

soolin

I posted about this on another thread. My OH bought some items from a usual stockist this morning and they have a warning now that they can't even say when their parcels are being collected by DPD. let alone delivered. Luckily ours is not time sensitive but we have been warned that depending on area it is likely to be after Christmas now, and possibly even after New Year. 

neverlikedpeas

Parcel2Go suspended DPD services a few days ago

"As a recent customer of DPD services through Parcel2Go, we wanted to let you know that due to a huge surge in demand, DPD domestic services have been temporarily suspended. DPD international services are still available.

Any parcels currently in the network prior to this suspension will proceed as normal but will be subject to delays. We are working closely with DPD to bring back services as soon as possible."

Forwandert

I think the problem is with the strikes and Dpd being the only other one I would usually consider as reliable. 

We usually send between 300-1000 packages a day with Dpd and from Monday there are numerous postcodes now they won't even collect the packages for ongoing, Some we can push by going to 48hr delivery but they haven't suspended everything for us though.

Last week they suddenly started collecting 4 times a day instead of the usual 2 and I'm not even sure why we didn't request it, some of the collections they didn't have anything to collect so it looked a little like chaos was just starting. 

Luckily Christmas isn't a busy period for us probably down to 30 or so parcels a day (I'd say 75% being collected still) and wrapping up this week for Christmas anyway. 

pulliptears

They have had my parcel for 14 days now.
Every day I get an 'out for delivery' confirmation and around 4pm that day I get a 'sorry, it's delayed'.  I've been stuck in that loop since it arrived at the local depot.  Doubly annoying is the fact DPD have actually been to my address twice now to deliver two parcels I ordered after this one.  Presumably the system isn't clever enough to tell the drivers there is another parcel waiting to go out.
I spoke to my seller yesterday who disappointingly took the stance of 'well, you'll get it when you get it what do you want us to do?'
Eventually I called DPD and got a helpful guy who did something on the system and put in a delivery schedule for Thursday, he tells me this should break the cycle and get it on a van and out of the warehouse.
The irony being, as I spoke to him on the phone DPD delivered to my neighbour.

TripleH

We had a food delivery from DPD both due and received on Sunday but not the pet food delivery we expected the previous Monday (cat litter arrived okay) in the end we popped out Monday and got smaller bags to tie us over.

Had a message yesterday morning to say they'd deliver that evening, but that got cancelled later in the day.

jacko220

Must say DPD delivered exactly on time with my Fish Delivery, cannot fault them,

RFW

From what I've seen they're doing OK on their big clients. I get about 4 or 5 parcels per day from them from one vendor and they email me a time they're coming followed swiftly by a "sorry unexpected issue, we ain't coming" message.
I quite like getting parcels from DPD, in general, when I used them to send with they weren't so good.
Also from my experience Evri are in worse shape. At least with DPD I have some confidence that they know where the parcels are and have a system of sorting.
I've spoken to a few people from big senders to the courier drivers and it's fairly unanimous that this is the worst anyone has known.

Also worth a shout out to the drivers who get on with the job of delivering whilst getting abuse from people who's parcel was a day or two late. It's rarely the drivers' fault.

Penguin_

Still getting stuff next day via DPD here in west Wales.

superbigal

I have a business account and use them for 90% of Domestic Next Day services.   I did note a refusal to accept an order on 1 postcode.   Apart from that everything I have sent has both been uplifted and delivered the next day.
For those with problems I have access to all the local Hub phone numbers 
What i would say is the DPD alert system is by far the best of the domestic couriers.
I do not touch them for International as they often charge recipients Import VAT in the wrong country (Depending on where their official Hubs are) !!   Ie they collect the Import Vat in a hub in the Netherlands for Swedish deliveries.  Said Swedish customers cannot reclaim VAT from another EU country.  Madness.