DPD warning - it's in chaos and 24 hour parcels are taking days

nyermen

Got to wonder at what point these delivery companies should be saying "sorry we're full" rather than continuing to take money & packages, and then not deliver.  Isn't there something wrong with taking payment for delivery (I would presume with some form of agreed SLA) when they know they have no way of meeting that SLA.

Forwandert

nyermen said:

Got to wonder at what point these delivery companies should be saying "sorry we're full" rather than continuing to take money & packages, and then not deliver.  Isn't there something wrong with taking payment for delivery (I would presume with some form of agreed SLA) when they know they have no way of meeting that SLA.

Dpd are doing that with certain postcodes, We've several postcodes that they won't collect for now and to be honest we're finding it better this way rather than them sending them to a corner of a warehouse.

They've had a great service all year and we expected a few issues at this time of year and generally they aren't giving us any apart from not taking for certain postcodes but I think it's fair and reasonable how they're approaching that. 

pulliptears

Still no parcel and it has gone back to cycling for next day delivery.
Have now requested a refund from my seller.  It's been 3 weeks since I ordered and 2 weeks since DPD got their hands on it.  I needed it 2 weeks ago.

TripleH

RFW said:
Also worth a shout out to the drivers who get on with the job of delivering whilst getting abuse from people who's parcel was a day or two late. It's rarely the drivers' fault.

Couldn't agree more. Looking at the limited tracking information I have  it seems the problem is further up the chain.

I can only think of 1 occasion (not regular driver) where we had a delivery that arrived broken and driver did a 'dump and run' to avoid an irate customer (I was only annoyed by the driver's behaviour not that the item arrived broken).

superbigal

As above DPD seem to be managing the problem areas via refusing orders.  I had another yesterday.  All other bookings made yesterday are out for delivery having travelled 100s of miles from North East Scotland