Car warranty refused turbo

diystarter7

Hi OP

I'm a tad confused.

Boguht the car, turbo went bust. Original garage fitted brand new turbo, yes?

7 months on probs with car, original dealer could not fit her in so took to another place and they fitted a refurb turbo, yes?

My guess is you are trying to claim on unauthorised  (by RAC & dealer car bought from/new turbo)
work?

Apols OP if I have got that wrong as no one esle has mentioned that but I felt it needed to be cleared up

Thanks

Manxman_in_exile

diystarter7 said:

Hi OP

I'm a tad confused.

Boguht the car, turbo went bust. Original garage fitted brand new turbo, yes?

7 months on probs with car, original dealer could not fit her in so took to another place and they fitted a refurb turbo, yes?

My guess is you are trying to claim on unauthorised  (by RAC & dealer car bought from/new turbo)
work?

Apols OP if I have got that wrong as no one esle has mentioned that but I felt it needed to be cleared up

Thanks

For once I agree with you.  The OP's story isn't at all clear and I'm totally confused too.  Refurb or brand new turbo?  Who fitted what?  Who said there was too much play in what?  What does the RAC warranty cover and what does it exclude?

Better if the OP started again with an accurate timeline of exactly who did what and when.

born_again

Ath_Wat said:

born_again said:

Disco88 said:

Exactly that’s what I thought & been reading on google lol. 

It’s a Kia Sportage. 

The garage whi did the work said there was too much play in it ?? 

Age, mileage when bought?
Petrol or diesel?

If petrol. Hope it's had a service as Kia Spec is 10K miles or 12 months which ever is 1st. So if not serviced, then that is a valid reason for refusal of claim.

https://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/Kia_UK_Service_Intervals.pdf

it's a new turbo fitted seven months ago; not sure how Kia service history is relevant either to that or to an RAC warranty.

Many warranties require car to be serviced as per dealer schedules. 
If car has not been serviced. Then that could have a effect on the turbo.

Ath_Wat

diystarter7 said:

Hi OP

I'm a tad confused.

Boguht the car, turbo went bust. Original garage fitted brand new turbo, yes?

7 months on probs with car, original dealer could not fit her in so took to another place and they fitted a refurb turbo, yes?

My guess is you are trying to claim on unauthorised  (by RAC & dealer car bought from/new turbo)
work?

Apols OP if I have got that wrong as no one esle has mentioned that but I felt it needed to be cleared up

Thanks

I think the last place refurbed the turbo that had been fitted earlier rather than fitted a different, refurbed one.

How a seven months old turbo needed refurbishing, or what that entailed, I don't know.  Possibly they took it out, blew dust off it, refitted it and said "we've refurbished your turbo, it's £900".  And that is likely what the original garage will say.  The people doing the ripping off here could just as well be the last garage in the chain.

diystarter7

Ath_Wat said:

diystarter7 said:

Hi OP

I'm a tad confused.

Boguht the car, turbo went bust. Original garage fitted brand new turbo, yes?

7 months on probs with car, original dealer could not fit her in so took to another place and they fitted a refurb turbo, yes?

My guess is you are trying to claim on unauthorised  (by RAC & dealer car bought from/new turbo)
work?

Apols OP if I have got that wrong as no one esle has mentioned that but I felt it needed to be cleared up

Thanks

I think the last place refurbed the turbo that had been fitted earlier rather than fitted a different, refurbed one.

How a seven months old turbo needed refurbishing, or what that entailed, I don't know.  Possibly they took it out, blew dust off it, refitted it and said "we've refurbished your turbo, it's £900".  And that is likely what the original garage will say.  The people doing the ripping off here could just as well be the last garage in the chain.

I actually thought it could have been a loose connection etc and they did naff all to the turbo other than take it out and put in one from the scrapyard

An uncle of mine bought a brand new ford Corina mk3 it was M reg 74 - I was a kid and not many people we knew bought brand new cars at the times and recall the lovely car with the four round lights in the grill front.  Anyway, a few years later the overhead cam went the cars were known for this uncle said and had it replaced.  Then a few months later uncle took it to a garage for an oil change and uncle liked to build a rapport but he was no fool. The garage guy started chatting s re Cortinas are notorious for OHC problems and always need to be changed and Uncle's car sounded tappety. Uncle booked the car in for the week after and never turned up at the crook's garage again.

With some garages, you don't know what they have done or not. The same problem can arise even at main dealer sites where the technician is with lazy, incompetent or both.

Disco88

Hi
Thank you for the comments & sorry not clear
It’s a diesel car
turbo went at 87k miles and fitted with brand new one in March 
october at 97.345k miles turbo went again 
original car dealer couldn’t fit In fir a week & advised to take to a RaC approved garage as she had 2 years warranty with RAC. 

Rac garage said it was the turbo it had too much play in it. They sent the report off to Rac before starting work ti see if the warranty would cover cost. 

Both RAC & original garage ( where she bought & had brand new turbo fitted) refused to validate claim 
original garage reason - it had done over 10k miles since new turbo fitted 
Rac reason- because It should be the supplier of the new turbo. 

So to keep the cost down the rac said they would refurbish it which they 1k and 2 weeks later the engine lights come on again and I’m sat outside the garage now typing this. 

Hope this makes more sense 

Manxman_in_exile

I'm no car expert but I'd have thought that 10k was unacceptable for a brand new turbo.  Not of satisfactory quality/not fit for purpose.

When your daughter had the brand new turbo fitted originally you say it wasn't done under warranty.  Did the dealer tell her it came with a separate warranty to the original RAC one?  If he didn't say anything did your daughter ask about a warranty on the brand new turbo?

Presumably RAC are saying either that the new turbo should have its own warranty or that it does have its own warranty, therefore not covered by their warranty.

As I say I know nothing about cars really, but I'd expect any new part to come with a warranty and I'd expect a turbo to last longer than 10k miles.

See what others think

SteveJW

When fitting a new turbo it is essential that the oil supply to the turbo is checked, supply pipes have been know to become blocked / restricted
Lack of oil will cause rapid wear in the turbo

Not sure on OP driving habits, but it still appears  to be best practice after a hard drive not to turn an engine with a turbo off when you reach your destination but to  let it idle for up to 30 seconds

Disco88

Thanks for comments 
yes our thoughts exactly. 

The new turbo when fitted Was a 6 months warranty & it’s been 7 months. 

Update from the car supplier ( they fitted new turbo) have said they can’t do anything now because the supplier of the turbo would have taken back if returned. She can’t do that because it’s been refurbished & they won’t accept anybody else’s diagnosis. 

Point blank said nothing they can do now. 

So now I’m getting onto RAC or maybe the motoring ombudsman because we’re going round in circles. 

Really appreciate all comments 
thank you 

Manxman_in_exile

So there was a 6 months supplier's/manufacturer's warranty on the brand new turbo that the original garage had fitted as a replacement, but it failed after 7 months?  That might be the end of the line then.

Why did she go to a different garage when the replacement brand new turbo failed?  She probably ought to have gone back to the garage that fitted it originally - especially if they're now saying they'd have taken it back.  (Which I'd take with a large pinch of salt - but she should have gone back to them, or at least got an OK from them to go to a second garage).

Remind me again - when the turbo originally failed and was replaced, presumably the RAC warranty didn't cover it?  (You said in the first post that there was no need to use the RAC warranty.  Is that what the garage told her?)