Adidas World Cup Shirts Don't fit Advertised Size 29 November 2022 at 3:57PM in Consumer rights 69 replies 2.2K views

turnitround

user1977 said:

tightauldgit said:

SiliconChip said:

Can you point to where Adidas say they don't accept returns? That would be completetely illegal, and having done a return with them myself I know that they do accept them. They could be trying to argue that the shirts have been personalised, and if they had your son's name on that could well have been true, but I assume you selected player names and numbers from a list, and that is not personalisation.

Generally any customised football shirt is considered non-returnable.

For a change of mind return, yes, but it still has to conform with what was described. You can't sign away your statutory rights no matter what the site's terms say.

The difficulty is what "age 7-8" actually means and whether the size of the item is "wrong". If there's a size guide on the website, maybe the OP can tell us whether they've measured the shirt against that.

There is a size guide just below the 'age' choices. As I said in my earlier post, when I was ordering for a 9 year old I had to select age 10-11 because of the given measurements.

baser999

Personally I’d have ordered the next size up, surely it won’t have been a lot bigger, and after all it would then allow for wearing beyond the end of the season

jon81uk

baser999 said:

Personally I’d have ordered the next size up, surely it won’t have been a lot bigger, and after all it would then allow for wearing beyond the end of the season

Yep its not very moneysaving to buy three shirts at £60 each that will only fit a child for a year or so.

DullGreyGuy

dr_p_manning said:

DullGreyGuy said:

Did you buy online or instore?

Are these names/numbers you chose from a drop down menu/catalogue and so are just options or did it have a free text field where you could write whatever you wanted and therefore they are personalised?

The problem is that aged 7-8 doesnt really mean very much, particularly when you are thinking of a global product. If you went into the sizing guide did it give the size in something not subjective like cm? If it did have to measured the garment against the stated cms? Saying something isnt fit for purpose because of a subjective value is a bit of a hard argument. 

You select the name and number of a player from a dropbox down menu !

This is the link -> https://www.adidas.co.uk/argentina-22-home-jersey/HF1488.html?pr=recently_viewed&slot=3

It says;

Please note – no changes can be made to this item once your order is placed, and it may only be returned if it arrives damaged or with defects (this does not apply for VRCT jackets).

If you are choosing from a set of options then this isnt personalisation and therefore if you are buying from a store under UK legislation then you would have the right to cancel the order under the CCR (assuming you are within the cooling off period still).

Unfortunately some try to claim that selecting from preset options is personalisation and so you may have a bit of an argument on your hands that legally it isnt.

As to rejecting them as not fit for purpose under the CRA instead, have you measured them against the size guide? If you have and they are short then you have a strong argument, and a better on than under the CCR, however if they are right and you just didnt check the size guide its an upward struggle to argue a subjective value is wrong. 

screech_78

Adidas is very small made. I have a 9 year old son who is smaller than average and has to send back a 9-10 in a top as it was far too tight. He’s now wearing the 11-12 and it’s perfect. Yet he wears 8-10 in Nike with plenty room. 

Going by age isn’t the best way to do it as there’s no standard sizing. There should be a size guide on the website with measurements. 

Regardless though, you’re entitled to return them (at your cost) as it doesn’t sound like they’re personalised to me if you chose from a drop down menu. It’s a change of mind return though, they’re not faulty or mis-described. 

Getting Adidas to play ball is another matter however. 

dr_p_manning

jon81uk said:

baser999 said:

Personally I’d have ordered the next size up, surely it won’t have been a lot bigger, and after all it would then allow for wearing beyond the end of the season

Yep its not very moneysaving to buy three shirts at £60 each that will only fit a child for a year or so.

Yes we all buy clothes and shoes for our kids that are too big so they grow into them, thats right. 

baser999

With hindsight, perhaps buying the next size would have been better. Your son is only 8 so not a ‘fashionista teenager’ who’d reject an item as it doesn’t make them look exactly like their idol.
A lesson learned for next time? 

spo2

There is a size guide on the site. I would measure the shirt and see if measures the same as what is stated on the website. If not, send it back with photos of the tape measure on the item to show that it is not as described

Catsacor

The whole sizing scenario isn't confined to this either - adults also experience this very problem.

With manufacturers being in countries where their nation tends to be a smaller frame/size than here, or the US, the label inside garments cannot be relied upon to be a global/general size.

Retailers supplying the actual garment measurements is, very slowly, becoming more seen - not happening quickly enough though and many of us are falling foul of this predicament the OP is in now.

DullGreyGuy

Catsacor said:

Retailers supplying the actual garment measurements is, very slowly, becoming more seen - not happening quickly enough though and many of us are falling foul of this predicament the OP is in now.

I'd argue it is fairly wide these days but there are still problems, many multi-brand retailers only have one size guide but your average italian sizing is going to be slimmer than the average UK or US. Some really do size guides for each and every item but thats a fairly large overhead for them to maintain and a pain for the consumer to have to check.