Underwear returns

diystarter7

user1977 said:

Your Mrs (and the linked story) are talking about buying instore rather than online though.

Thank you.

Pollycat

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

I'm unsure what point you are making here.

Although it is not clear, it sounds like the linked article refers to an in-store purchase.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

The person at fault in the linked article was the sister who did not obtain a gift receipt to prove how much she paid for the knickers.
Without that, any refund would be at the price of the item at the time of return.
And a return for 'change of mind' - which is the reason in the article does not give anyone the right to an exchange or refund if bought in store.

the_lunatic_is_in_my_head

km1500 said:

maybe they should, but they are still entitled to return them with the 14 days

To the letter of the regs the OP isn’t entitled to cancel/return.

There could be debates on the retailer not providing the correct information or the EU ruling on the mattress case but your post 1 above the quoted mentioning the lack of “hygienic seals” is incorrect as a reason for the OP to cancel  

diystarter7

Pollycat said:

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

I'm unsure what point you are making here.

Although it is not clear, it sounds like the linked article refers to an in-store purchase.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

The person at fault in the linked article was the sister who did not obtain a gift receipt to prove how much she paid for the knickers.
Without that, any refund would be at the price of the item at the time of return.
And a return for 'change of mind' - which is the reason in the article does not give anyone the right to an exchange or refund if bought in store.

See my post, posted before your post at 4.45pm.

Pollycat

diystarter7 said:

Pollycat said:

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

I'm unsure what point you are making here.

Although it is not clear, it sounds like the linked article refers to an in-store purchase.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

The person at fault in the linked article was the sister who did not obtain a gift receipt to prove how much she paid for the knickers.
Without that, any refund would be at the price of the item at the time of return.
And a return for 'change of mind' - which is the reason in the article does not give anyone the right to an exchange or refund if bought in store.

See my post, posted before your post at 4.45pm.

I did see your post.

I was - and still am - unsure what your point is.
The link you provided seems to be irrelevant.

diystarter7

Pollycat said:

diystarter7 said:

Pollycat said:

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

e.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

See my post, posted before your post at 4.45pm.

I did see your post.

I was - and still am - unsure what your point is.
The link you provided seems to be irrelevant.

In that case, you will have noted that I acknowledged the bit about OP posting re online and the link I posted about was about at the shops. I am confused why you are asking again. . Thanks

Pollycat

diystarter7 said:

Pollycat said:

diystarter7 said:

Pollycat said:

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

e.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

See my post, posted before your post at 4.45pm.

I did see your post.

I was - and still am - unsure what your point is.
The link you provided seems to be irrelevant.

In that case, you will have noted that I acknowledged the bit about OP posting re online and the link I posted about was about at the shops. I am confused why you are asking again. . Thanks

I believe you said 'thank you' in response to user1977's point that your link is irrelevant to the OP's situation, rather than 'acknowledge' that the circumstances are very different.
That is what 'confused' me enough to say I was unsure what point you were making.

As long as you are aware that there are different rules governing in-store and on-line purchases, that's fine. 

diystarter7

Pollycat said:

diystarter7 said:

Pollycat said:

diystarter7 said:

Pollycat said:

diystarter7 said:

I was reading this thread and thought, really. 
Mrs Diy has bought lose underwear from shops and advised at the till it can't be returned and we just accept that
and understand why. (not sealed garments)
So I decided to investigate.
Though the link is from 2016, I still think it is valid.
From the guardian, I've always found them to be right.

https://www.theguardian.com/money/2016/apr/18/marks-spencer-returns-policy-christmas

e.

Although the OP does not specifically say he bought on-line, he did look at the website.

Different rules apply to in-store and on-line purchases.

See my post, posted before your post at 4.45pm.

I did see your post.

I was - and still am - unsure what your point is.
The link you provided seems to be irrelevant.

In that case, you will have noted that I acknowledged the bit about OP posting re online and the link I posted about was about at the shops. I am confused why you are asking again. . Thanks

there are different rules governing in-store 

My  " thanks" to the simple point made by the other poster only meant one thing but you have posted three times to raise the same point, not sure why.

Anyway, take care as I don't want to keep on going over the same point again and again.

Have a nice evening

Ath_Wat

the_lunatic_is_in_my_head said:

£62 probably isn’t enough for small claims, (crazy price for boxers though), don’t know how far OP would get with a chargeback if they returned the goods claiming they weren’t as described (possibly not far if the retailer defends the claim). 

It's £26 - for 12 pairs.  Just over £2 a pair.  

Pollycat

Ath_Wat said:

the_lunatic_is_in_my_head said:

£62 probably isn’t enough for small claims, (crazy price for boxers though), don’t know how far OP would get with a chargeback if they returned the goods claiming they weren’t as described (possibly not far if the retailer defends the claim). 

It's £26 - for 12 pairs.  Just over £2 a pair.  

The link given by the OP says £62.50 plus delivery.