Currys insisting on personal details to process sale

2 Posts

Hi there - very odd situation this weekend at Currys when trying to buy a £11 audio cable. Person at the till told me they couldn't process the sale unless I provided my home address, email and phone number - she was a newbie, so I quite happily waited until she got someone else and then told them I wasn't prepared to share that kind of information with them - he again stated he couldn't process the sale so I walked away. I then tried to speak to customer services on Facebook messenger who again stated they couldn't talk to me without me providing my home address and phone number (which is just bizarre when they had a mechanism of contacting me, initiated by myself!). Now - I bought a microwave from them last month and they simply accepted I didn't want to share and gave me a paper receipt.
So - firstly do they have the right to refuse sale if I don't provide them with personal information?
So - firstly do they have the right to refuse sale if I don't provide them with personal information?
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Being the type who doesnt want to give their details isnt a protected characteristic
However from a GDPR perspective, not sure how they justify needing to retain this info for every physical sale..
I usually do a bit of research online and sometimes do look at Currys but would never buy there. First of all there's the annoying picture of someone purporting to be a salesperson at the bottom right hand corner of my screen. (Even when I click on the X the picture doesn't fully disappear.)
As user1977 says, you're probably better off having a look on eBay. Or even amazon.
If I don't want to give a retailer my personal details I won't - and that's a sale and a customer they've lost. They may not care but I don't care more! (Yes, it's childish but how very dare they? Even if it's 'newbie staff', they should be trained in proper customer service.)
You then buy burrberryhobbit.co.uk for example, and give them [email protected] as your email, with a fake name and phone number if you wish. At least then you get any e-receipt, and get to know if they leak/lose/sell your email onwards.