broadband problem!

catz1ct

Yes!! Mines been down for the past 4 days now! It keeps cutting out! This is sooooooooooooooooooooooooo annoying! I've tried everything, resetting the modem, router, pc etc.

How long does it take to fix for god sake, we can't be the only ones with problems!

random456

Mine's still cutting out randomly too, this is SO annoying!!

catz1ct

Well I'm glad I'm not the only one because I was beginning to think I was.

penniesforme

my internet is finally working now....didnt try rebooting or powering on/off..it just worked when i got back from uni. thank goodness. I hope everyone will get their conenction back soon, as it is very inconvenient not have internet.

dipsy

Hi all

Got mine working in the end here is what I had to do

(I am have a wireless router as well but have listed as not having one for ease of trying to explain)

into control panel/network connections/right click on LAN /properties/ scroll to internet protocol (TCP/IP) / properties make sure it is set to automatically assign ip address and automatically assign DNS server address

Then:

Turned pc off
Turned modem off

unplugged ethernet cable from pc
unplugged ethernet cable from modem

Pluged end of cable that was in pc into modem
Plugged end of cable that was in modem into pc

rebooted modem
rebooted pc

and back online

then powered off put ethernet cable that is now in modem back into pc (this might not matter to you, but did to me as cables are all tied up with cable ties and one end longer than other and as such my modem was now dangling in mid-air :-) )

Hope that helps

Now off to search the internet tofind a better service provider Jesssh Virgin wanted to make me spit feathers..

x

catz1ct

Didn't work for me

dipsy

sorry worked for me... then what I suggest is going through their rubbish phone system.. phoning cust serv asking for refund of your b/b for last almost 3 1/2 days...

get them to note you are calling their rubbish tech line.... and you will want a credit..

then phone the 0906 number and let him/her talk you through, when your done and connected ( I hope fingers toes and ears crossed (and the ears thing was hard) you will be connected and then remind him/her that your problem started on Mon eve when they made a bo bo..... and you want your call charges back... they will refund you...

catz1ct

Thanks for that, if it doesnt get fixed this weekend I will start looking for a different broadband provider to be honest because we pay over the odds for this service anyway and this has really taken the !!!!!

Off to search for a better provider now. :P

thor

catz1ct if you are with virginmedia and are thinking about switching elsewhere, call them and mention it to them. Point out which similar deals you can get elsewhere cheaper and they will offer you a reasonable discount which makes it a bit more value for money. I'm sorry if you know about this as it has been discussed extensively on mse but I tried it a couple of years ago and got my broadband knocked down to a tenner per month. Apart from the nationwide outage we suffered last week my broadband has been pretty stable so for now I am sticking with them.

random456

Mine's still cutting out every 5-10 minutes....