IMPORTANT REMINDER: Please make sure your posts do not contain any personally identifiable information. If you are uploading images, please take extra care that you have redacted all personal information.
Advent-ures in the MSE Forum... Our Advent calendar is live, helping you discover a new corner of the community each day. Visit the homepage and scroll down

Wrong ANPR time swansea Park tawe

Hello could anyone please advise.
I recently received a Notice to keeper with regards to a Parking Charge Notice xxxxxxxx for the vehicle of xxxxxxx the contravention date is 23/10/22 from the location of Parc Tawe Swansea from the agency Eternity Fire and Security. 

I intend to dispute this with the agency as I believe the time of arrival to be incorrect and the synchronisation has somehow been altered. I have been made aware of numerous other individuals who have also had this occur with the same Agency  and wish to issue a formal complaint to the British Parking Association with regards to Eternity fire and security Ltd.

The reason I believe the arrival time to be incorrect is that on the date specified my son attends Chinese school from 10am until 12pm my daughter then attends at 1245pm until 3pm therefore the time frame that Eternity fire and security LTD have stated the contravention took place of between 11:57am and 14:31pm would not be possible. I am contacting my Local Member of parliament with regards to this company as this does not seem to be a one-off occasion that this agency has made.

I am additionally contacting the Landowner as informing them of a potential General Data Protection Regulation Breach as the agency used have accessed and processed what I believe to be inaccurate data.

I have bank statements which provide the time of purchase within the retail outlet. I am also in the process of obtaining register records for my children as you may see from the arrival my son is in the passenger seat which would not be possible at 11:57am. 

I am new on this site however i did find two other people who had the same situation, one three days after mine on the 26th so it is hardly a one off.

Any advice would be mich appreciated.

«13

Replies

  • Unhappychappy44Unhappychappy44 Forumite
    9 Posts
    Name Dropper First Post
    Forumite
    Yes please ill drop you a message asap. Currently in work. Ive sent one to the mentioned  person at BPA and the land owner however I am still awaiting a reply (only sent last night).
  • Unhappychappy44Unhappychappy44 Forumite
    9 Posts
    Name Dropper First Post
    Forumite
    Just to update you i sent an appeal last night to the agency and recieved a reply today stating.

    "The appeal has been reviewed. All evidence collated and taken into account. Having considered the content of your letter we are prepared on this occasion to cancel this notice."

    Hardly an apology for obtaining my data from the dvla illigally. Ill keep chasing tjis up and update with any new information. I havent heard from bpa yet  but sill persist.
  • UmkomaasUmkomaas Forumite
    38.1K Posts
    Ninth Anniversary 10,000 Posts Name Dropper Photogenic
    Forumite
    What a mealy-mouthed response from them. I wouldn't let them get away with that. Given the reported repeated similar incidences, I'd be going for their jugular.

    If you've not already read the following the links below are for information/inspiration. 





    Good luck - keep us posted. 
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
  • Unhappychappy44Unhappychappy44 Forumite
    9 Posts
    Name Dropper First Post
    Forumite
    Will give these a read. I will chase them up as its disgusting how they seem to get away with this. Wonder if its worth writing to the DVLA regarding these as they can put on a black list. 
  • fisherjimfisherjim Forumite
    5.2K Posts
    Tenth Anniversary 1,000 Posts Name Dropper
    Forumite
    Calling them an "agency" is being over generous they are a just a company recently registered specialising in home security systems that have cottoned on to the additional revenue stream of parking scams:



  • FruitcakeFruitcake Forumite
    55.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    Will give these a read. I will chase them up as its disgusting how they seem to get away with this. Wonder if its worth writing to the DVLA regarding these as they can put on a black list. 

    Definitely complain to the DVLA about this data breach and warn them that you will be reporting them (the DVLA) to the ICO if they do not resolve the issue. They unlawfully sold your personal data without reasonable cause, and the PPC unlawfully obtained and processed your personal data.

    Report both to the ICO if (when) you get fobbed off.
    I married my cousin. I had to...
    I don't have a sister. :D
    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
  • FruitcakeFruitcake Forumite
    55.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    The ICO need to be made aware as well that the DVLA are still selling personal data without carrying out any proper checks.
    I married my cousin. I had to...
    I don't have a sister. :D
    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
  • Coupon-madCoupon-mad
    111.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    Yep - only the data subject themselves can make an ICO complaint.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Sign In or Register to comment.
Latest MSE News and Guides

Is your local HSBC closing?

114 branches to shut in 2023

MSE News

Advent Competitions

The countdown is on

MSE Forum

Baileys £10 for 1L at Tesco

When you scan your Clubcard

MSE Deals