Wrong ANPR time swansea Park tawe

Unhappychappy44

Hello could anyone please advise.
I recently received a Notice to keeper with regards to a Parking Charge Notice xxxxxxxx for the vehicle of xxxxxxx the contravention date is 23/10/22 from the location of Parc Tawe Swansea from the agency Eternity Fire and Security. 

I intend to dispute this with the agency as I believe the time of arrival to be incorrect and the synchronisation has somehow been altered. I have been made aware of numerous other individuals who have also had this occur with the same Agency  and wish to issue a formal complaint to the British Parking Association with regards to Eternity fire and security Ltd.

The reason I believe the arrival time to be incorrect is that on the date specified my son attends Chinese school from 10am until 12pm my daughter then attends at 1245pm until 3pm therefore the time frame that Eternity fire and security LTD have stated the contravention took place of between 11:57am and 14:31pm would not be possible. I am contacting my Local Member of parliament with regards to this company as this does not seem to be a one-off occasion that this agency has made.

I am additionally contacting the Landowner as informing them of a potential General Data Protection Regulation Breach as the agency used have accessed and processed what I believe to be inaccurate data.

I have bank statements which provide the time of purchase within the retail outlet. I am also in the process of obtaining register records for my children as you may see from the arrival my son is in the passenger seat which would not be possible at 11:57am. 

I am new on this site however i did find two other people who had the same situation, one three days after mine on the 26th so it is hardly a one off.

Any advice would be mich appreciated.

Coupon-mad

I've had enough of this particular scam. Do you want me to take it up with Sara Roberts at the BPA and try to force refunds and sanction points against this hopeless operator?  

Send me a pm if you want me to get involved. The BPA have to listen to me at the moment due to my influence on the Government Steering Group.

Unhappychappy44

Yes please ill drop you a message asap. Currently in work. Ive sent one to the mentioned  person at BPA and the land owner however I am still awaiting a reply (only sent last night).

Unhappychappy44

Just to update you i sent an appeal last night to the agency and recieved a reply today stating.

"The appeal has been reviewed. All evidence collated and taken into account. Having considered the content of your letter we are prepared on this occasion to cancel this notice."

Hardly an apology for obtaining my data from the dvla illigally. Ill keep chasing tjis up and update with any new information. I havent heard from bpa yet  but sill persist.

Umkomaas

What a mealy-mouthed response from them. I wouldn't let them get away with that. Given the reported repeated similar incidences, I'd be going for their jugular.

If you've not already read the following the links below are for information/inspiration. 

https://www.parkingcowboys.co.uk/data-protection-act/

http://parking-prankster.blogspot.com/2017/05/motorist-awarded-900-for-data.html

http://parking-prankster.blogspot.com/2016/12/liverpool-business-park-motorist-wins.html

http://parking-prankster.blogspot.com/2017/08/cp-plus-lose-data-protection-claim.html

Good luck - keep us posted. 

Unhappychappy44

Will give these a read. I will chase them up as its disgusting how they seem to get away with this. Wonder if its worth writing to the DVLA regarding these as they can put on a black list. 

fisherjim

Calling them an "agency" is being over generous they are a just a company recently registered specialising in home security systems that have cottoned on to the additional revenue stream of parking scams:

https://www.eternitysecurity.co.uk/

https://find-and-update.company-information.service.gov.uk/company/14098027

Fruitcake

Unhappychappy44 said:

Will give these a read. I will chase them up as its disgusting how they seem to get away with this. Wonder if its worth writing to the DVLA regarding these as they can put on a black list. 

Definitely complain to the DVLA about this data breach and warn them that you will be reporting them (the DVLA) to the ICO if they do not resolve the issue. They unlawfully sold your personal data without reasonable cause, and the PPC unlawfully obtained and processed your personal data.

Report both to the ICO if (when) you get fobbed off.

Coupon-mad

I will take this up with the DVLA and BPA on behalf of this poster. We are in touch by pm.  It is vital this camera is switched off and refunds are issued for PCNs paid so far.

Fruitcake

The ICO need to be made aware as well that the DVLA are still selling personal data without carrying out any proper checks.

Coupon-mad

Yep - only the data subject themselves can make an ICO complaint.