Principality BS - log in and application issues.
Sea_Shell
Forumite 8.1K Posts
Morning
Well, I thought i'd apply for one of their Regular Savers (Xmas 23), and had in the back of my mind that we'd been with them before.
Couldn't find my log in details, so applied as a new customer. It gave me a user ID, at the end of the application. But then it wanted to me to log in...with the old details.
After rummaging around, I found my old log in details, (same user ID - from 2020) and tried to log in...asked to change password, which I did. OTP code sent and entered, and we're in.
Clicked to apply for the account, and it said "as you don't have any active accounts with us, you need to apply as a new customer" (or words to that effect)
And we're back to square one. Apply as new customer, and we're back in the same loop, of same user ID and password.
What am I missing, or doing wrong here?? Am I alone, or are others having similar issues?
I thought it'd be a quick application....but if it's this much hassle, I think i'll give up!!
I could ring them, but for a max of ~£37 interest, am I bothered.
Well, I thought i'd apply for one of their Regular Savers (Xmas 23), and had in the back of my mind that we'd been with them before.
Couldn't find my log in details, so applied as a new customer. It gave me a user ID, at the end of the application. But then it wanted to me to log in...with the old details.
After rummaging around, I found my old log in details, (same user ID - from 2020) and tried to log in...asked to change password, which I did. OTP code sent and entered, and we're in.
Clicked to apply for the account, and it said "as you don't have any active accounts with us, you need to apply as a new customer" (or words to that effect)
And we're back to square one. Apply as new customer, and we're back in the same loop, of same user ID and password.
What am I missing, or doing wrong here?? Am I alone, or are others having similar issues?
I thought it'd be a quick application....but if it's this much hassle, I think i'll give up!!
I could ring them, but for a max of ~£37 interest, am I bothered.
1984 is being moved to the non fiction section.
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The windows are small and the walls almost bare,
There's only one bed and there's only one prayer;
I listen all night for your step on the stair.
As an aside, their FHS account has £25K max. I assumed that meant excluding interest, like other providers do. But no, they returned a bit of my final £1k going in.
Have messaged them to ask if it was an oversight? And If not how will they credit interest in future?
Should I be able to apply as an existing customer once logged in, even if I don't have any active accounts?
It might be worth a quick call to them - when I've had to do this in the past, I've got through to someone really quickly and they were really helpful. Despite having an online banking portal, it's possible that any resetting of your old account may involve having to wait for new details to be sent through the post though, as they still conduct a lot of their banking in a more traditional way.
@Soulsaver I've been considering this account, but it says max balance of £25K. If this includes interest, I'll fund it below the limit. I'd be interested to know what Principality says to you if at all possible please. Thank you
*EDIT*
- If the account reaches £25,000, you cannot pay any more money in.
Perhaps they can credit the interest and we can withdraw it, but we ourselves cannot pay more in? Not sure"Once you have saved £25,000 you can't put any more money in"
"If the account reaches £25,000, you cannot pay any more money in."
"We work out the interest on the money in the account daily and pay it into the account on 1st January each year."