Anyone have any experience of taking Amazon UK to small claims court?

born_again

DullGreyGuy said:

thebananalord said:

SiliconChip said:

How did you pay? If you used a card a sensible pre-court option would be to try a Chargeback or a S75 claim (the latter if it's a credit card).

Sadly it was by debit card instead of credit card

Have you returned the box of soap? If so then open a chargeback

Then expect a rejection & closure of Amazon acc.. 🤣

In these situations there are no chargeback rights.

1. A item was received. Card regulation's make no mention of has to be correct address or Item. Retailer just has to prove delivery. Which for a £3K item will require customer to provide a security code on delivery to driver.

2. (return) Retailer will reject on basis that incorrect item was sent back (fair? But that is how card regulation's go)

So only option is court. But then you have to prove your case. Amazon will argue that they received X back & will have proof of that, as no doubt they have recordings of returns being opened.

the_lunatic_is_in_my_head

OP I would write a letter to the head office address (mentioned earlier in the thread) briefly detailing the problem and asking for this assistance.

A poster in the past who wasn't getting anywhere with customer service said they had a result to their problem by doing this. 

born_again said:

So only option is court. But then you have to prove your case. Amazon will argue that they received X back & will have proof of that, as no doubt they have recordings of returns being opened.

Would Amazon bother to defend? 

The problem with this kind of thing is proof but within the first 6 months that lies with the trader. 

OP is claiming they received the wrong item, Amazon's defence can't be that OP returned the wrong item, it can only be that the OP is lying. 

thebananalord

the_lunatic_is_in_my_head said:

OP I would write a letter to the head office address (mentioned earlier in the thread) briefly detailing the problem and asking for this assistance.

A poster in the past who wasn't getting anywhere with customer service said they had a result to their problem by doing this. 

born_again said:

So only option is court. But then you have to prove your case. Amazon will argue that they received X back & will have proof of that, as no doubt they have recordings of returns being opened.

Would Amazon bother to defend? 

The problem with this kind of thing is proof but within the first 6 months that lies with the trader. 

OP is claiming they received the wrong item, Amazon's defence can't be that OP returned the wrong item, it can only be that the OP is lying. 

Well that's the clear implication isn't it but.... They know this goes on. they know their staff steal from them. You'd think they would want to identify who among them is stealing so they can take appropriate action but my suspicion is that it is more cost effective to let them carry on than investigate these things or provide adequate customer service

user1977

We have had various previous threads here involving Amazon closing accounts - some sounded more understandable than others, but if they think a customer has diddled them out of a £1400 product I wouldn't expect them to shrug it off unless the only reason they settle the case is because they genuinely realise someone else was at fault.

the_lunatic_is_in_my_head

thebananalord said:

the_lunatic_is_in_my_head said:

OP I would write a letter to the head office address (mentioned earlier in the thread) briefly detailing the problem and asking for this assistance.

A poster in the past who wasn't getting anywhere with customer service said they had a result to their problem by doing this. 

born_again said:

So only option is court. But then you have to prove your case. Amazon will argue that they received X back & will have proof of that, as no doubt they have recordings of returns being opened.

Would Amazon bother to defend? 

The problem with this kind of thing is proof but within the first 6 months that lies with the trader. 

OP is claiming they received the wrong item, Amazon's defence can't be that OP returned the wrong item, it can only be that the OP is lying. 

Well that's the clear implication isn't it but.... They know this goes on. they know their staff steal from them. You'd think they would want to identify who among them is stealing so they can take appropriate action but my suspicion is that it is more cost effective to let them carry on than investigate these things or provide adequate customer service

Yes sadly it is but these problems do happen on both sides, the problem Amazon have is incorrect items being delivered (for whatever reason) does occur so it's not as if they can claim stuff like this doesn't happen on a day to day basis due to fault on their part.

Conversations about Amazon closing accounts is interesting and all but I think the average person would rather like their £1400 back and would be less inclined to shop there again away, at least for expensive items, however if the OP writes a normal letter to head office they might get a nice reply and the problem solved without losing their Amazon account.  

Manxman_in_exile

the_lunatic_is_in_my_head said:

OP I would write a letter to the head office address (mentioned earlier in the thread) briefly detailing the problem and asking for this assistance.

A poster in the past who wasn't getting anywhere with customer service said they had a result to their problem by doing this...

I think you are probably referring to @Fentoozler90 who was a latecomer to this thread.  Expensive phone discarded by Amazon Returns - Page 10 — MoneySavingExpert Forum

@Fentoozler announced their success at pages 10 and 11 on 7th December last year.

I think they also got some amazon "freebies"...

diggers253

If you buy something from Amazon and they fail to deliver it (in our case we have video of the Amazon driver taking and running off with part of our order after he asked for a one time passcode) can you file a  Court claim in the UK or do you have to file a claim in Luxembourg? The Amazon executive office has been deliberated evasive and will not tell me the name of a UK company to take to court.

user1977

diggers253 said:

If you buy something from Amazon and they fail to deliver it (in our case we have video of the Amazon driver taking and running off with part of our order after he asked for a one time passcode) can you file a  Court claim in the UK or do you have to file a claim in Luxembourg? The Amazon executive office has been deliberated evasive and will not tell me the name of a UK company to take to court.

(better if you start your own thread rather than go around trying to resurrect ancient ones)

You don't need Amazon to tell you, you just read the terms on their website - so on this point (assuming you bought an item being sold by Amazon on their UK website):

8. APPLICABLE LAW

...you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Luxembourg, the UK or in the EU country in which you live...

13. OUR CONTACT DETAILS

Our contact details are:

Amazon EU SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg
Share Capital: EUR 165,833
Registered in Luxembourg
RCS Luxembourg No: B-101818

Local Registered Branch:

Amazon EU SARL, UK Branch, 1 Principal Place, London, Worship Street, EC2A 2FA, United Kingdom
Registered in England & Wales
Company No. FC032354
UK Establishment No. BR017427