Vodafone launches cheapest broadband tariff for households on benefits

Former_MSE_Sophie

If you claim universal credit and other support payments you could sign-up to Vodafone's newly-launched social tariff, 'Vodafone Essentials Broadband', which costs £12 a month. 

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Vodafone launches cheapest broadband tariff for households on benefits 

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Muttleythefrog

hmmm but... "After 12-months, the contract will automatically continue on a rolling basis for a pricier £22 a month providing you're still eligible for one of the above benefits"

PC2016

Anyone on Vodafone who has switched over to this social tariff from the Fast Fibre 1 or 2 package? I know it states 38mbps as the speed, this is my current speed on Fast Fibre 1, I am curious to know if there is any issues with speed, throttling or any download or other restrictions. TIA

HillStreetBlues

PC2016 said:

Anyone on Vodafone who has switched over to this social tariff from the Fast Fibre 1 or 2 package? I know it states 38mbps as the speed, this is my current speed on Fast Fibre 1, I am curious to know if there is any issues with speed, throttling or any download or other restrictions. TIA

I think you might get more joy with answers on the broadband forum
https://forums.moneysavingexpert.com/categories/broadband-internet-access

Happy_Kitties

I was already with Vodafone, arranged before Christmas to switch to the Vodafone social tariff. Im being charged by Vodafone because im breaking the original contract with them to switch to the social tariff and it involved an engineer coming out who put the router in an awful place in the kitchen. Really do not think Vodafone care much about the social tariff, well not with my experience of them

HillStreetBlues

Happy_Kitties said:

I was already with Vodafone, arranged before Christmas to switch to the Vodafone social tariff. Im being charged by Vodafone because im breaking the original contract with them to switch to the social tariff and it involved an engineer coming out who put the router in an awful place in the kitchen. Really do not think Vodafone care much about the social tariff, well not with my experience of them

What Vodafone tariff was you on before the move to the social one?

poppy12345

Happy_Kitties said:

Im being charged by Vodafone because im breaking the original contract with them to switch to the social tariff

I'm not surprised they are charging you because you were still in a contract.

PC2016

Happy_Kitties said:

I was already with Vodafone, arranged before Christmas to switch to the Vodafone social tariff. Im being charged by Vodafone because im breaking the original contract with them to switch to the social tariff and it involved an engineer coming out who put the router in an awful place in the kitchen. Really do not think Vodafone care much about the social tariff, well not with my experience of them

Thanks for that it's an insight. I have to ask, why an engineer for a router, surely you just plug it in yourself?? I would be asking a few points before I agree; 1] Is it still copper to cabinet & fibre from cabinet; 2] is there any throttling at peak times; 3] Any download limits & 4] will ending my contract incur any penalties.

I would consider going to the ombudsman in your case or at the very least complaining, the whole point of the social tariff is to save a few quid especially if you are struggling.   

PC2016

poppy12345 said:

Happy_Kitties said:

Im being charged by Vodafone because im breaking the original contract with them to switch to the social tariff

I'm not surprised they are charging you because you were still in a contract.

According to what I read fast fibre1 and fibre 2 should not incur any penalty if switching. However I can not find any T&C's small print, I will be requesting this before agreeing  

HillStreetBlues

poppy12345 said:

I'm not surprised they are charging you because you were still in a contract.

BT doesn't charge if you move to their social tariff.
Will have a look to see if Vodafone does.

HillStreetBlues

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjLwcC3n738AhXCEsAKHYNLCj8QFnoECA0QAQ&url=https%3A%2F%2F
PDF




So no early termination fees on above products.