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Tesco Petrol [email protected] taking £120
27 replies 4K views
This morning I put £20 diesel into my car at Tesco Tetbury. It was so expensive at £1.949, so decided to fill the remainder of the tank elsewhere. However, although I only bought £20 of fuel, I soon discovered that Tesco automatically deducted £120 from my account. I have the receipt. Six phone calls later, and I managed to make contact with Customer Service who told me that it's now "standard practice to take £120 before fuel is dispensed, and that I should have seen it publicised a year ago!" "The refund should be made back to my account within 1-2hrs, but 5 hours on, I'm still waiting. He helpfully suggested that, if there was a risk that there was only £120 in my bank account, to buy shopping from Tesco store before filling up, so that I would be without fuel rather than food!! Luckily, I do have more than £120 in my account, but many have not and, this ridiculous advance charge could see those less fortunate incur overdraft charges, or worse. Surely, this can't be genuine practice? It must be a mistake in programming of the machines. This is a new build garage, with no kiosk or staff and Pay @ Pump is the only option.
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The ring fence should drop off automatically when the £20 charge comes through and that actually leaves your account but sometimes the process fails. If it does fail then its down to your bank how long they keep the ring fence in place, most its a week or so but some can be up to 3 weeks
I keep one card in the card just for fuel.
Filled up at Asda today, £99 on credit card.
Checked again 90 minutes later and had updated to £60.
I use a credit card so never had an issue.