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Tesco Petrol Pay@Pump taking £120

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This morning I put £20 diesel into my car at Tesco Tetbury. It was so expensive at £1.949, so decided to fill the remainder of the tank elsewhere.  However, although I only bought £20 of fuel, I soon discovered that Tesco automatically deducted £120 from my account.  I have the receipt. Six phone calls later, and I managed to make contact with Customer Service who told me that it's now "standard practice to take £120 before fuel is dispensed, and that I should have seen it publicised a year ago!"  "The refund should be made back to my account within 1-2hrs, but 5 hours on, I'm still waiting. He helpfully suggested that, if there was a risk that there was only £120 in my bank account, to buy shopping from Tesco store before filling up, so that I would be without fuel rather than food!!  Luckily, I do have more than £120 in my account, but many have not and, this ridiculous advance charge could see those less fortunate incur overdraft charges, or worse.  Surely, this can't be genuine practice?  It must be a mistake in programming of the machines.  This is a new build garage, with no kiosk or staff and Pay @ Pump is the only option.
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  • jackieblack
    jackieblack Posts: 10,320 Forumite
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    Yes, it’s been widely reported about for more than a year, including here https://www.moneysavingexpert.com/news/2021/07/changes-to-pay-at-pump-up-to-p100-withheld-from-customers-accoun/ - just Google it and you’ll see all news outlets and consumer websites warning of it
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  • molerat
    molerat Posts: 32,141 Forumite
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    edited 25 October 2022 at 3:33PM
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    Filled up at a few different Tesco pumps over the past couple of weeks and some are £120 and others still £99.  It does state the max fill amount - which will be the card hold amount - at the time. One way to avoid it seems to be by using a Tesco credit card as the clubcard - for the 1 point per £1 - then it only holds £1 whatever card you use to pay :) Where I have had a large hold at another garage it had been released and charged correctly pretty much as soon as I was driving away from the pumps.
  • dcub24
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    molerat said:
    Filled up at a few over the past couple of weeks and some are £120 and others £99.  It does state the max fill amount at the time. One way to avoid it seems to be by using a Tesco credit card as the clubcard - for the 1 point per £1 - then it only holds £1 whatever card you use to pay :)
    That's good advice, thank you.  I have a Tesco CC, so will do that IF I ever fill up at Tesco again.
  • photome
    photome Posts: 16,396 Forumite
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    dcub24 said:
    molerat said:
    Filled up at a few over the past couple of weeks and some are £120 and others £99.  It does state the max fill amount at the time. One way to avoid it seems to be by using a Tesco credit card as the clubcard - for the 1 point per £1 - then it only holds £1 whatever card you use to pay :)
    That's good advice, thank you.  I have a Tesco CC, so will do that IF I ever fill up at Tesco again.
    if you pay at pump, it s not just Tesco that do it, so you may run out of options
  • jimjames
    jimjames Posts: 17,708 Forumite
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    molerat said:
    Filled up at a few different Tesco pumps over the past couple of weeks and some are £120 and others still £99.  It does state the max fill amount - which will be the card hold amount - at the time. One way to avoid it seems to be by using a Tesco credit card as the clubcard - for the 1 point per £1 - then it only holds £1 whatever card you use to pay :) Where I have had a large hold at another garage it had been released and charged correctly pretty much as soon as I was driving away from the pumps.
    The other way to avoid it is not to pay at pump but in the kiosk. Or use a credit card and you'll probably never know, I've certainly never experienced these charges
    Remember the saying: if it looks too good to be true it almost certainly is.
  • Bigwheels1111
    Bigwheels1111 Posts: 2,508 Forumite
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    edited 26 October 2022 at 6:28PM
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    Credit card payment only now at pumps, then you have 3-4 weeks for it to sort its self out.
    I keep one card in the card just for fuel.
    Filled up at Asda today, £99 on credit card.
    £60 spent.
    Checked again 90 minutes later and had updated to £60.
  • Grey_Critic
    Grey_Critic Posts: 1,338 Forumite
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    Personally I never pay at pump but then I remember when people used to fill your tank, check your levels and clean your screen. Far more civilised
  • motorguy
    motorguy Posts: 22,486 Forumite
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    Big fan of pay at pump as it means i dont have to go in and queue.

    I use a credit card so never had an issue. 
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