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[Deleted User]

That's really good to know.  I wonder if this is a general change back to the old Octopus way, or whether you've just been lucky.

CookieRose

Deleted_User said:

That's really good to know.  I wonder if this is a general change back to the old Octopus way, or whether you've just been lucky.

I would certainly encourage people to call up other suppliers if they're with one of the big ones and they're being charged at the full cap, as there are definitely options out there!  And just to think, if Shell hadn't refused to answer a simple question, I might not have bitten the bullet and just got on with it, I wish I had done it sooner, but at least it IS done now.  A good result.