awful experience with removal firm Anyvan,please advise

tenpence10

In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all our claim apart  from £90. They said it was because he photos were not taken the day before so they could have moved broken chairs! In fact they are family heirlooms and were very well looked after. They also said the original photos didn't show angles of the chairs - not true-  and that the ceiling had been damaged and repainted over, again not true.

The whole experience has really awful and exacerbated my chronic illness with the stress. I'd honestly warn anyone before they think of using Anyvan at all. Please can you advise the best way to move forward wit this? TIA

Aylesbury_Duck

Letter before action, then small claims court if they don't provide you with whatever your reasonable and evidenced costs are.

Nearlyold

As above  --  however as far as I'm aware Anyvan is not a Removal Firm, it's a forum that facilitates contact between people looking for transport services like removals and businesses that provide transport services (typically but not exclusively of the "A man with a Van" model.)

screech_78

Agree with the above, although you’ll need to evidence your losses. 

My only advice would be to leave out about your illness and stress. Honestly, I hear this pretty much everyday in my line of work and it wears thin. It doesn’t have any relevance to your rights. 

Gavin83

tenpence10 said:

In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all our claim apart  from £90. They said it was because he photos were not taken the day before so they could have moved broken chairs! In fact they are family heirlooms and were very well looked after. They also said the original photos didn't show angles of the chairs - not true-  and that the ceiling had been damaged and repainted over, again not true.

The whole experience has really awful and exacerbated my chronic illness with the stress. I'd honestly warn anyone before they think of using Anyvan at all. Please can you advise the best way to move forward wit this? TIA

How much are you looking to claim for?

tenpence10

screech_78 said:

Agree with the above, although you’ll need to evidence your losses. 

My only advice would be to leave out about your illness and stress. Honestly, I hear this pretty much everyday in my line of work and it wears thin. It doesn’t have any relevance to your rights. 

thanks, I have a severe disability, which is evidenced by PIP does this still not count?

tenpence10

Gavin83 said:

tenpence10 said:

In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all our claim apart  from £90. They said it was because he photos were not taken the day before so they could have moved broken chairs! In fact they are family heirlooms and were very well looked after. They also said the original photos didn't show angles of the chairs - not true-  and that the ceiling had been damaged and repainted over, again not true.

The whole experience has really awful and exacerbated my chronic illness with the stress. I'd honestly warn anyone before they think of using Anyvan at all. Please can you advise the best way to move forward wit this? TIA

How much are you looking to claim for?

I was looking to claim for £260 for the repair, which was quoted by a furniture restorer. Not even for the ceiling repair

Aylesbury_Duck

tenpence10 said:

screech_78 said:

Agree with the above, although you’ll need to evidence your losses. 

My only advice would be to leave out about your illness and stress. Honestly, I hear this pretty much everyday in my line of work and it wears thin. It doesn’t have any relevance to your rights. 

thanks, I have a severe disability, which is evidenced by PIP does this still not count?

Bluntly, no it doesn't.

JetpackVelociraptor

You need the contact details and company details of the people who actually did the move, Anyvan are just a courier brokerage website and will not be of much use. Did the company sign anything when they collected the chairs, to confirm they were in good condition? Were the chairs packaged up before they were collected, or did the company offer to package them up themselves? If it comes to the point of taking them to small claims court, I think you would stand a good chance of winning, but they may try to argue that the chairs were insufficiently packaged.

The fact that you're disabled doesn't really have anything to do with the situation or the delivery company, but you have actual monetary losses here that you can claim for.

Anyvan are awful in many ways, they don't do any checks on the companies that work with them, take no responsibility for anything that happens and happily let people wear their logo and stick it on their vans as if they are a courier company when in fact they're not. I wouldn't recommend Anyvan, or Shipley for the same reason.

screech_78

tenpence10 said:

screech_78 said:

Agree with the above, although you’ll need to evidence your losses. 

My only advice would be to leave out about your illness and stress. Honestly, I hear this pretty much everyday in my line of work and it wears thin. It doesn’t have any relevance to your rights. 

thanks, I have a severe disability, which is evidenced by PIP does this still not count?

No, it doesn’t. I’m sorry. Consumer Rights are the same for everyone. Having a disability doesn’t give you anything extra. 

Seanod1

Hi thanks for your complaints it's really opened my eyes I'm supposed to move home tomorrow 22may2023 with Nathan like most people I haven't got money to lose I had a call from Nathan a few hours ago saying they tried to get me on the phone ok was ill they wanted to cancel my move because they are saying I never explained that my fridge freezer doors had to be taken of so they want moor money because I never said that it was a amrican style fridge freezer I'm disabled and on and it's my own fault for trying to get it done cheap but they was so nice now I can't get anyone so tomorrow I will find out if if been made a mug of lesson learnt don't try using Nathan as they can't hold to a agreement I'm in limbo