awful experience with removal firm Anyvan,please advise

km1500

in my view there is no point trying to sue anyvan because all they are are broker or agent in other words you ask them to find you a van and they did that so there was nothing to sue them for - they did exactly what you asked for

the person you have the problem with is the removal company itself

JanAD

I was unhappy with the man I was allocated and didn't trust using any other recommended as the first one couldn't supply his insurance and had judgements due to driving without road tax in Ireland! My bank managed to get my deposit back after they refused a refund. Banks are very helpful sometimes. 

km1500

glad you had a successful result but don't forget your bank getting the money back does not mean you do not owe anyvan anything

You still owe anyvan the money and they could still come after you for payment - anyvan have a chance to be challenge the refund and you could well find it reversed in a few weeks

K_S

JanAD said:

 My bank managed to get my deposit back after they refused a refund. Banks are very helpful sometimes. 

Thanks for this thread. I had a similar experience with Anyvan (never again!) where two absolute cowboys in a van managed to damage half the stuff they moved.

Took me more than 4 months to get a partial refund from Anyvan, after having gone through their complaints process and then raising a chargeback.

Just putting this here as this thread came up on page 1 on Google when searching for Anyvan related issues so hopefully it'll point someone else towards going down the chargeback/S75 route like it did me.

photome

RobertB28 said:

I think everyone moving in the UK should try uremovals.com They don’t just send you any van – you can choose a man and van company based on your preferences, price, and reviews.

Have you joined just to promote these people ?

2 posts saying the same thing 

The only way to find a removal company is word of mouth not some random post from a newbie

born_again

photome said:

RobertB28 said:

I think everyone moving in the UK should try uremovals.com They don’t just send you any van – you can choose a man and van company based on your preferences, price, and reviews.

Have you joined just to promote these people ?

2 posts saying the same thing 

The only way to find a removal company is word of mouth not some random post from a newbie

Seems it was. posts deleted. 
Maybe edit to remove company details?

outtatune

born_again said:

photome said:

RobertB28 said:

I think everyone moving in the UK should try uremovals.com They don’t just send you any van – you can choose a man and van company based on your preferences, price, and reviews.

Have you joined just to promote these people ?

2 posts saying the same thing 

The only way to find a removal company is word of mouth not some random post from a newbie

Seems it was. posts deleted. 
Maybe edit to remove company details?

I find it useful to know which firms use spam to try to shill their products/services, so I can avoid them.