Money Moral Dilemma: Should we walk away from the window fitter who won't fit our windows?
edited 18 October 2022 at 4:48PM in In my home (includes DIY) MoneySaving
41 replies 26.3K views
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However, an order was placed, so a contract exists. You should extricate yourself from it in the correct manner, or expect poo.
The goods must be delivered within the agreed time, if there wasn't an agreed time then they must be delivered within 30 days.
Where this does not occur the consumer may specify a period that is appropriate in the circumstances and require the trader to deliver the goods before the end of that period.
If the trader fails to meet this also the consumer may treat the contract at an end (and receive a refund if any payment was made).
As a few people suggested the answer is to give the trader a timeframe (in writing whether that be letter, email, text, messenger, etc) and if they fail to meet it inform the trader the contract is treated at an end (again in wring).
I'd suggest that the OP keeps any correspondence polite, and definitely within CAB guidance. I remember from years ago that the phrase "time is of the essence" had legal standing when used with a sensible date for completion of work; whether that's still the case, I don't know.
It's a very difficult situation for the OP, especially with the colder weather on the way, but please don't get someone else in until this has been resolved.