Should the £67 not be added on?

daveyjp

Sainburys are reducing the dd payment and crediting the account with the Govt payment.

There should be 4 transactions. Gas use, electric use, direct debit (less £66/67) and HM government payment of £66/67.

The only organisation which can answer the OP is Sainsburys as the credit (yet deducted from the balance) today appears to be an anomaly.

sandy700

Penguin_ said:

Has the £66/67 been sent back to your bank account?

No ..................................

inspectorperez

The 2 + signs are misleading. One should be a - sign.

You should however have received £66/67 back into your bank account. EDF advised me that it takes them 3 to 5 working days for the refund to appear in my bank account. I am guessing therefore that maybe you should allow a similar time period from 17 October before you chase it up with Sainsburys.

Astria

inspectorperez said:

You should however have received £66/67 back into your bank account. EDF advised me that it takes them 3 to 5 working days for the refund to appear in my bank account. I am guessing therefore that maybe you should allow a similar time period from 17 October before you chase it up with Sainsburys.

Sainsbury's have always said that they will not refund the £66/67 to your bank account, but will reduce the value of your DD instead...

JGB1955

Astria said:

Sainsbury's have always said that they will not refund the £66/67 to your bank account, but will reduce the value of your DD instead...

Which is precisely what has happened with me.  Paid £44 (ish), credited with £110 (ish).

enomis

Same thing has happen on my account...

Astria

enomis said:

Same thing has happen on my account...

I will definitely keep an eye on my account now! It's really weird how they do "+£67" and then subtract £67 !

PennineAcute

I thought the first two (of the 6 monthly payments) were £66 and the final four were £67?

born_again

This is our EON statement, they have reduced DD by £66, which is gutting given 123 acc & 4% energy cashback..

06 OCT 2022 HM Government Discount Energy Bills Support Scheme	+£66.00	£369.75 In credit
03 OCT 2022 Direct debit	+£65.69	£303.75 In credit
28 SEP 2022 Gas	-£17.41	£238.06 In credit
28 SEP 2022 Electricity	-£72.07	£255.47 In credit
05 SEP 2022 Direct debit	+£132.69	£327.54 In credit

So from the 2 above I would expect it's either a error in their system, or they have refunded £67 back to bank account. As someone else said give it till the end of the week to turn up.

inspectorperez

born_again said:

This is our EON statement, they have reduced DD by £66, which is gutting given 123 acc & 4% energy cashback..

06 OCT 2022 HM Government Discount Energy Bills Support Scheme	+£66.00	£369.75 In credit
03 OCT 2022 Direct debit	+£65.69	£303.75 In credit
28 SEP 2022 Gas	-£17.41	£238.06 In credit
28 SEP 2022 Electricity	-£72.07	£255.47 In credit
05 SEP 2022 Direct debit	+£132.69	£327.54 In credit

So from the 2 above I would expect it's either a error in their system, or they have refunded £67 back to bank account. As someone else said give it till the end of the week to turn up.

This makes absolute sense as the combined value of the Government rebate plus the reduced direct debit equates to the previous monthly direct debit in the sum of £132.69.

This is not the case with the OP's Sainsburys statement where the two entries of £66/£67 have a totally neutral effect on the customer balance which remains at £253.91 (subject to the £1 difference for some reason) after both entries before and after.