Should the £67 not be added on?

sandy700

I just checked my Sainsbury's Energy bill and they have subtracted the EBSS £67.instead of adding it

DullGreyGuy

It has been added on... you were £254.91 in credit after your DD was paid and so add £66 and you get £320.91

Open	Movement	Close
173.39	-15.51	157.88
157.88	-13.78	144.10
144.10	110.81	254.91
254.91	66.00	320.91
320.91	67.00	387.91

[Deleted User]

DullGreyGuy said:

It has been added on... you were £254.91 in credit after your DD was paid and so add £66 and you get £320.91

Open	Movement	Close
173.39	-15.51	157.88
157.88	-13.78	144.10
144.10	110.81	254.91
254.91	66.00	320.91
320.91	67.00	387.91

But it's not £387.91 on the screenshot - it's £253.91

Looks like £66 credited and then £67 debited, which is odd.

Ultrasonic

This doesn't look odd to me.

I believe the £66 was credited to the account so that it could then be debited as it is sent to the customer. Did you receive the £66 in your bank account @sandy700? 

The £110.81 was the new normal monthly DD presumable so this was paid and the account credited by this much. The account balance has then stayed as just after this despite the customer having had £66 returned to them I believe.

westy22

Maybe £67 is being returned to your bank account? That’s what British Gas are doing.

sandy700

There is a + (PLUS) symbol next to the £67 also it says CR so that means it has been added on.
If it was subtracted there would be a - (minus) sign next to it 

JGB1955

AIUI Sainsbury's are reducing DDs by the £66/£67.  That's certainly what happened with me - paid £43.86 rather than £110.86.  The full £109.86 was credited to my account.

sandy700

DullGreyGuy said:

It has been added on... you were £254.91 in credit after your DD was paid and so add £66 and you get £320.91

Open	Movement	Close
173.39	-15.51	157.88
157.88	-13.78	144.10
144.10	110.81	254.91
254.91	66.00	320.91
320.91	67.00	387.91

that is not what I posted your figures are wrong.

sandy700

westy22 said:

Maybe £67 is being returned to your bank account? That’s what British Gas are doing.

Then there should be a - sign next to it

DullGreyGuy

sandy700 said:

DullGreyGuy said:

It has been added on... you were £254.91 in credit after your DD was paid and so add £66 and you get £320.91

Open	Movement	Close
173.39	-15.51	157.88
157.88	-13.78	144.10
144.10	110.81	254.91
254.91	66.00	320.91
320.91	67.00	387.91

that is not what I posted your figures are wrong.

Yup, Sparkygrad already pointed out I need to stop trying to multi-task

Penguin_

Has the £66/67 been sent back to your bank account?