Sofology can I get a refund?
in Consumer rights
29 replies 1.3K views
Today we have ordered a sofa from sofology in store. We paid half the money up front. We have since read terrible reviews about this company and no longer wish to purchase from this company. we are so worried that we won't get our money back. The salesman seemed quite pushy and didn't even give us the option of a small deposit. He just said we could pay it in full now, or pay half today and half when they arrange delivery. I don't see why they wouldn't refund...as the money hasn't even left our account yet...and it's not like the sofa has even been made yet. We cannot afford to lose that much money. Can anyone offer advice on what to do? Many thanks
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There terms seems quite clear in no cancellation policy for changing your mind.
Their deposit terms state minimum of 10% or £100 whichever is greater. So paying half seems excessive.
As far as I know there isn't a statutory right to this when purchased in-store because you have changed your mind.
You really really should check reviews before making such big purchases if they are going to sway you.
Of course you can ask them
Hi, according to Sofology's T&Cs online, they say that they understand that you may wish to change your mind and if you bought in-store you have 48 hours to change your mind and let them know of any changes you wish to make, including cancellation.
Scroll down to number 10 - "Your rights to make changes to the Contract". Under 'for purchases made on or after 1 August 2022', and then under that - 'for in-store purchases'.
So you could possibly cancel tomorrow or early Monday? Quote their own Terms and Conditions at them. If they say they no longer do that then tell them it shouldn't say so on their own website.
Good luck! But if their website is right, then all is not lost.
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
I would go back and complain that you felt under duress and ask why he took such a large deposit.
I would also ring citizens advice to lodge a complaint and get a reference number. Ask them the best way forward.
My son had 2 sofology sofas they were disappointed but they still have them and will be more careful next time. We all make mistakes, don't beat yourself up.
You asked about your consumer rights and the law is that you have made a binding agreement to buy. Nothing to do with what costs they have or have not incurred. They say you can make changes but that means you can say 'We've decided we want it in red instead of the blue', not that you can just walk away from your agreement.
I think you have a touch of buyer's remorse. Remember that you have looked at the sofa, examined it, sat on it and you liked what you saw. Liked it enough to decide you both wanted to have it. That hasn't changed.
I would say relax and look forward to your new sofa. When it arrives it should be exactly what you saw and liked so much in the shop. If it is not then that is a different matter entirely, in that case come back here and we will advise you how to get what you paid for and expected.