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Cynergy Bank, Yay or Nay?
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Comments
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housebuyer143 said:How is the authenticator app? Can anyone who is a customer let me know. Seems it's got really bad reviews.1
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housebuyer143 said:How is the authenticator app? Can anyone who is a customer let me know. Seems it's got really bad reviews.
It's quite simple but a little laborious really. You have to input a pin code to open it , then scan a qr code thing on the webpage , followed by then inputting the code that is generated into the webpage. Nothing hard about it
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Silverbullet036 said:housebuyer143 said:How is the authenticator app? Can anyone who is a customer let me know. Seems it's got really bad reviews.
It's quite simple but a little laborious really. You have to input a pin code to open it , then scan a qr code thing on the webpage , followed by then inputting the code that is generated into the webpage. Nothing hard about it1 -
Silverbullet036 said:housebuyer143 said:How is the authenticator app? Can anyone who is a customer let me know. Seems it's got really bad reviews.
It's quite simple but a little laborious really. You have to input a pin code to open it , then scan a qr code thing on the webpage , followed by then inputting the code that is generated into the webpage. Nothing hard about it1 -
The worst login process of just about any bank in the UK.
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I'm the worst person in the world for dealing with technology e.g.... I don't have a smart phone, don't know what a SIM or an App is but have absolutely no problems of any kind dealing with/logging on to my Cynergy account. I'm sure if I can do it anyone can.1
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I don't have a problem with it, takes me about 10 seconds. And I like the fact that they process payments on the same day, unlike others where it's next working day; also if you're a new customer it's easier to open than Santander (id verified electronically, no documents required).0
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I don't particularly like the login process either but it's hardly rocket science. Takes less than 30 secs to login once you're used to it. Having said that, would much prefer an app rather than having to go through their website, hopefully they'll make one in the future.0
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Expotter said:if you're a new customer it's easier to open than Santander (id verified electronically, no documents required).1
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Customers need to sophisticate and shouldn't let banks get away with clumsy banking.
There is no app. You often need 2 devices to-hand, doubling the burden. The authenticator can at times take an age to work. Online banking in a phone browser is (ime) unreliable. The login process is slow and painful.
We live today in a modern world of bank from anywhere (BFA). Nobody should have to carry 2 devices and an app and a camera authenticator just to access their own cash. It is time-consuming, awkward and clumsy.
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