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Shell broadband charging £35 for supposedly not returning router

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Dilys_Em
Dilys_Em Posts: 3 Newbie
Third Anniversary First Post
in Broadband & internet access
They offered me a really good fibre deal rather than that I should leave for something cheaper... now have debited me £35 claiming I haven't returned the router. Feels like an outright scam to me (I have proof of posting). Anyone else had this?

Comments

  • QrizB
    QrizB Posts: 18,262 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Yes, it;s quite a common complaint about Shell. There are several threads. Shell's warehouse is terrible at recording returns.
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • giraffe69
    giraffe69 Posts: 3,604 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Contact them with a scan of the proof of posting?
  • matelodave
    matelodave Posts: 9,083 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Signed for delivery is always better than proof of posting as you've got proof that it actually got delivered as well, therefore it must be sculling around in their system somewhere.

    Saved me no end of trouble with an insurance claim where they denied receiving some original documents and again when BT tried hassling me over a router which they claimed I'd not sent back. Anything I post that has value (whether its documents or items) gets sent "signed for"
    Never under estimate the power of stupid people in large numbers
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