I Want One Of Those (IWOOT) AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRGGGHHHHHH HHHHHHH

asea

I have had it up to my back teeth with IWOOT. I have used this company so many times & never had a problem, however I am having a problem now & am having such a terrible time with customer services that I have had to go outside for a cigarette --- ok deep breath

I have been on hold since 9 am! Not on one call (am at work right now & am busy) but on 3 calls... They have the most annoying hold music - silly people talking in funny accents doing 'comedy ads'. Not too bad if you are on hold for a short period of time but not all morning!!

I placed an order last Tuesday & the items which were all in stock should have been despatched the next day but I have had nothing to say that they have been despatched. I have logged on to check online - it doesn't say that it is despatched.

I clicked help for their online help support & found the woman rude & unhelpful. She made things worse by saying that they were trying to get things sent out before Christmas - EEEEeeek!

Does anybody have a number that I can call them on that actually has someone answering it? Please!? Before my brain explodes! I have been on no to 0870 and googled it but there are no numbers that have people answering! :mad:

asea

I STILL can't get through & time is running out *cries*

bafty_crastard

Unfortunately I cannot find another contact number for IWOOT.
I've been trying all afternoon to get through to them by phone as well. I have an email order acknowlegement but when I check under my account there is no record of an order being placed. These are Xmas gifts that I was expecting to be delivered last week or early this week.
I understand they are likely to be busy but that stupid advertising when you are on hold is doing my head in!!:mad:

MrBrady

Have you tried using the 'Live Help' on their website? It connects you to the call centre and you exchange information with an operator like you were on an instant messaging application.

I ordered something from them last month and didn't get any email acknowledgement from them so didn't even know if the order was in progress. I used the 'Live Help' the following day and they sorted me out straight away. Not sure if it's switched on at this time of the year but try that if you can.

bafty_crastard

Thanks but live help is not available right now.

Finally got through on the phone after 30 minutes on hold to be told my order has been sent and they have not sent out despatch emails cos they are inundated with orders and have not had time! They have also stopped taking new orders. The guy on the phone says their advertising has worked well this year!!

asea

I FINALLY got an email from them (have sent about 5) saying that my order is being despatched. Not all of the gifts were Christmas presents, some were birthday presents for a birthday which has now passed.

Every item was in stock & in the confirmation email it said that they would send them out straight away. They are being delivered to work & I had the day off tomorrow so now I have to traipse across London & come in on my day off when I should be visiting my Mother as I promised so this has just been a complete waste of my time & energy!

I can't get through on the phone lines, if they are too busy they get diverted to the order line which is outsourced, so unable to help. I have left loads of messages.

I tried the online help thing & the girl was quite rude & completely unable to give me any kind of answer or tell me what was happening to my order! All she could say was that they are trying to get all orders out before Christmas!

This has really REALLY upset me. It's the only company that I have had any problems with at all & it's ridiculous that I have spent so much time & energy when I have had far more important things to do.

Winner of WOW! of the Year, National Customer Service Awards 2006 My ar se!

masterkay

I started a thread here not realising there was this one going.

In summary ordered a couple of things all in stock on 7th December, no dispatch until 18th Dec and after I'd emailed them a few times and got the it's going out soon response. I then discovered that they sent the items out via standard parcels and the last post date for standard parcels to arrive before Christmas was 14th December, four days earlier.

I spend an hour and half on hold last night and I'd rather have annoying music than whatever that was and then 30 minutes this morning.

I was told my item has been upgraded to a special kind of royal mail delivery that goes quickly and does not have a tracking number (I'm not convinced) and it will arrive today.

I'm actually having terrible trouble with all my internet items this year. I ordered within the first week of December and there are still a good few to arrive. I normally purchase items a lot later and have never had any problems before.

queensway_boy

Don't ring that 0844/0870 rip off number,ring 0208 655 7598 instead

queensway_boy

Sometimes you can chat live via this link but guess what?its closed at the moment but keep trying



https://server.iad.liveperson.net/hc/58032969/?cmd=file&file=visitorWantsToChat&site=58032969&imageUrl=https://www.iwantoneofthose.com/images/liveperson&referrer=http%3A//www.iwantoneofthose.com/contact.do

krystian.whellans

WOW, I ordered my item on December 14th, received a e-mail on 16th with subject line: Your order has been despatched .. the email stated 5 days for delivery. When i ordered the item, the site said 4 days, so they are now in breach of contract!

I wanted the item as part of a gift for Christmas in Sweden, i fly out tomorrow. I called the 0844 number and was on hold for an hour having pressed 2. I redialled and pressed 1 and got answered immediately by some !!!!! stating that the 0844 number is for orders only and gave me a 0870 number that does not exist!

asea

I have had the same thing! My box finally arrived but I had to come across London to pick it up when I had other plans. It's been a nightmare from start to finish & my day today (& my Mum's have been spoiled as we have had to cancel some of our plans)