Spectos/Royal Mail Monitoring and Posting Panel

elsien

This is a link @kt01 put up previously, if it helps. 

https://business.help.royalmail.com/app/answers/detail/a_id/843

quoia

Don't know if this will help but you need to tell them that it is the DROP & GO service you are using

What is Drop & Go?

If you send parcels and other mail items often, the Post Office Drop & Go service lets you drop them off in branch and go. No waiting at the counter, scanning, weighing or adding postage labels.

Send items via Royal Mail and Parcelforce Worldwide from any Post Office that offers Drop & Go. You can also choose DPD and Evri delivery services from selected branches that offer Drop & Go. Use branch finder to find your local branches which offer these services.

We’ll process your items the same day and charge your prepaid account, which you can manage online. Set up yours free today and start using it right away.

Obviously reading this you need to check that the PO you want to use actually has this service !

MABLE

MABLE said:

Just coming up to completing the 5 weeks on the UA survey and never received any listed items.  Also have not received the points as yet.

It has taken the full 5 weeks and points credited yesterday.

chanz4

Yorkie006 said:

HonestJohn said:

Yorkie006 said:

Hi,
anyone knows how to post the mail bag with parcels at the post office? I mean a step by step instruction for the PO worker, what to press on the screen etc. My local PO is useless (tiny branch with 1 counter and only 1 person working there), they refused to take the mail bag in the past because they didn't know what to do. I don't fancy traveling 3 miles (don't drive) to the another PO and there's no parcel box nearby either.
If I can give them idiot-proof instructions, they will hopefully accept the bag. I have one to post tomorrow.
Thanks!

No. It's not your job to train PO staff. Kantar asked us to report such issues but not sure whether Spectos are interested. Luckily mine has a long time ex PO staff member working there but even the supermarket staff can handle it.

It might not be our job to train them but it's in our/my interest to show them. If there's a way for me to send the mail bag from this PO, it will make my life a lot easier. I don't fancy traveling 3 miles (no car) if there's a simple way to get round it - ie tell the PO person how to accept the bag. I will be using this PO for every mail bag I have to post so this issue will keep repeating.

I've seen the step by step guide on this forum before but can't find it now (too many posts to go through), so someone on here knows...

says in the instructions you can take them out of the mail bag

Money_Grabber13579

chanz4 said:

Yorkie006 said:

HonestJohn said:

Yorkie006 said:

Hi,
anyone knows how to post the mail bag with parcels at the post office? I mean a step by step instruction for the PO worker, what to press on the screen etc. My local PO is useless (tiny branch with 1 counter and only 1 person working there), they refused to take the mail bag in the past because they didn't know what to do. I don't fancy traveling 3 miles (don't drive) to the another PO and there's no parcel box nearby either.
If I can give them idiot-proof instructions, they will hopefully accept the bag. I have one to post tomorrow.
Thanks!

No. It's not your job to train PO staff. Kantar asked us to report such issues but not sure whether Spectos are interested. Luckily mine has a long time ex PO staff member working there but even the supermarket staff can handle it.

It might not be our job to train them but it's in our/my interest to show them. If there's a way for me to send the mail bag from this PO, it will make my life a lot easier. I don't fancy traveling 3 miles (no car) if there's a simple way to get round it - ie tell the PO person how to accept the bag. I will be using this PO for every mail bag I have to post so this issue will keep repeating.

I've seen the step by step guide on this forum before but can't find it now (too many posts to go through), so someone on here knows...

says in the instructions you can take them out of the mail bag

That’s only if you are going to post them in a parcel post box. If going to the post office, they stay in the bag.

HonestJohn

Money_Grabber13579 said:

chanz4 said:

Yorkie006 said:

HonestJohn said:

Yorkie006 said:

Hi,
anyone knows how to post the mail bag with parcels at the post office? I mean a step by step instruction for the PO worker, what to press on the screen etc. My local PO is useless (tiny branch with 1 counter and only 1 person working there), they refused to take the mail bag in the past because they didn't know what to do. I don't fancy traveling 3 miles (don't drive) to the another PO and there's no parcel box nearby either.
If I can give them idiot-proof instructions, they will hopefully accept the bag. I have one to post tomorrow.
Thanks!

No. It's not your job to train PO staff. Kantar asked us to report such issues but not sure whether Spectos are interested. Luckily mine has a long time ex PO staff member working there but even the supermarket staff can handle it.

It might not be our job to train them but it's in our/my interest to show them. If there's a way for me to send the mail bag from this PO, it will make my life a lot easier. I don't fancy traveling 3 miles (no car) if there's a simple way to get round it - ie tell the PO person how to accept the bag. I will be using this PO for every mail bag I have to post so this issue will keep repeating.

I've seen the step by step guide on this forum before but can't find it now (too many posts to go through), so someone on here knows...

says in the instructions you can take them out of the mail bag

That’s only if you are going to post them in a parcel post box. If going to the post office, they stay in the bag.

It's a pity the op never told us how they got on as their posting date has passed.

gt94sss2

I've upgraded the Android app to the new version (v1.10.0) which includes a new box stating the number of pending queries you have. 

Mine says I have 1 query, even though I don't have any. 

Is anyone else finding the same?

Mailserver

gt94sss2 said:

I've upgraded the Android app to the new version (v1.10.0) which includes a new box stating the number of pending queries you have. 

Mine says I have 1 query, even though I don't have any. 

Is anyone else finding the same?

Ditto.
 Only mine says I need to return an RFID, which I don't.  All account for and 10 points given.

mr662

gt94sss2 said:

I've upgraded the Android app to the new version (v1.10.0) which includes a new box stating the number of pending queries you have. 

Mine says I have 1 query, even though I don't have any. 

Is anyone else finding the same?

Yup, same 1 pending query. 

lesleyb

I have a pending query