Spectos/Royal Mail Monitoring and Posting Panel

Graceglow

HomingPigeon said:

I posted a sack of parcels this morning and realised I didn't have the paperwork we scan to confirm posting details. Couldn't find it at home and I usually keep it with the sack, so how I've lost it, I don't know.

Unless it was omitted from the posting pack in error - do you think that's possible? If that's the case, I would hope that I'd notice it missing on receipt of the posting pack, but clearly I didn't.

Anyway, after pondering about what I should do, I went ahead and posted the sack but can't report its dispatch. Any advice please? TIA. x

You should be able to manually report by entering the bundle code. This will show in the bundle timetable. 

HomingPigeon

Thank you HJ, I never thought about that. I will check through all the papers I have, but if I cannot find it, what should I do?

HomingPigeon

How long should we keep the paperwork for?

HonestJohn

HomingPigeon said:

Thank you HJ, I never thought about that. I will check through all the papers I have, but if I cannot find it, what should I do?

Read @Graceglow post above

HonestJohn

HomingPigeon said:

How long should we keep the paperwork for?

I usually shred them after about a month

HomingPigeon

Sorry Graceglow, didn't notice your post.

Thank you, I have the bundle code but can't see where I can enter it.

Graceglow

HomingPigeon said:

Sorry Graceglow, didn't notice your post.

Thank you, I have the bundle code but can't see where I can enter it.

Select report & then choose bundle posting. You can manually enter the bundle code there. 

HomingPigeon

Thank you very much, I've found out how to enter the code manually. The only problem I have now is a message saying I'm not close enough to the posting location for it to be mobile verified. 

Graceglow

HomingPigeon said:

Thank you very much, I've found out how to enter the code manually. The only problem I have now is a message saying I'm not close enough to the posting location for it to be mobile verified. 

If you are able go back close to the post office where you posted the bundle. Manually report and then it will be mobile verified. 

HomingPigeon

Thank you Graceglow, that would’ve been great but I got a message saying something about not being mobile verified and asking if I was happy to proceed, and I clicked Yes, should’ve waited for further help from here.

Thank you both so much for your help, it is much appreciated. x