Spectos/Royal Mail Monitoring and Posting Panel

Chrisv

300 points for the missing Unaddressed Mail Survey have now been added.

fluffig

Yay! Here too 🙂
Now they’ve worked out how to do it I hope they will also soon credit the missing 250 points for paying £2.50 underpaid postage for them on one of their items.

CRISPIANNE3

A bit of help please. I am presently on the UA mail survey and have been receiving various leaflets that have been delivered by RM but these item are not on my list of items expected. Do I need to record them in daily volumes. 

Graceglow

CRISPIANNE3 said:

A bit of help please. I am presently on the UA mail survey and have been receiving various leaflets that have been delivered by RM but these item are not on my list of items expected. Do I need to record them in daily volumes. 

Yes, you do

Graceglow

Chrisv said:

300 points for the missing Unaddressed Mail Survey have now been added.

Yay… I’ve got my missing points 🙂

NBLondon

HonestJohn said:

m1kjm said:

Some of the fonts on the address labels I'm sending out are incredibly small, such that I'd need to magnify them to read them properly.

I have some like this. Can't see the logic in deliberately making things difficult.

It kind of makes sense to use different fonts to replace the handwritten option - as a way of checking whether there is a delay caused by the sorting machinery not recognising the postcode.  In my current bundle there are 3 different fonts - 2 of which are pseudo handwriting.   The problem is that it is shrunk down to fit on the labels so ends up rather smaller than real handwriting would be.

Yorkie006

I'm currently doing the Unaddressed survey, but have no idea what items I'm supposed to receive because the app isn't showing them. The one photo showing was already displayed last week but the 2 others appeared this morning. Trying to enlarge them doesn't show anything either. Anyone else having similar problem? I got a leaflet delivered today but no idea if it's one of those pictured... From my experience raising a ticket is pointless, I opened a couple a while back and the soonest response was 3 weeks... Hardly good if you have a problem that needs resolving quickly.

I seem to have a lot of items to post, 2 bundles this week (2 parcels) and 1 letter. Is there an option to opt out of having to post parcels? There is no post office nearby I can get to during their opening hours due to work (I work 6am - 6pm Mon-Fri) and nearest parcel box is almost a mile away (I don't drive) so it's s struggle to get there on specific days they want me to post and walking a mile there and a mile back after a 12hr shift is no fun... I didn't have a single parcel to post while I was with Kantar but now I seem to have 1 every week and it's making me think it's too much effort for very little reward (I have enough stamps to last me decades now) and the extra vouchers are hardly worth the mile long trips to a parcel box in all weathers. And the lack of customer support doesn't help either...

SkyyeBlue

Can't answer the parcel question, but my app looks identical for the UA items, been checking regularly this morning and no change.

Yorkie006

SkyyeBlue said:

Can't answer the parcel question, but my app looks identical for the UA items, been checking regularly this morning and no change.

Glad to know it's not just me. Spectos really need to get their act together...

Saetana

Money_Grabber13579 said:

It seems Spectos’ logistics still aren’t up to scratch. I’m supposed to post something tomorrow morning but it hasn’t turned up yet and no mention in the app that anything should be arriving with me shortly.

Its usually a parcel when stuff turns up at the last minute, or slightly late but yeah if that was the case then it should be showing as expecting a package.