Premier Parking Solutions and BW Legal - NTK received 35 days later, Any help would be appreciated!

Fruitcake

If/when you move, you must instruct the PPC and BWL to erase your old address and replace it with your new address for service.
Make sure you use the word I have highlighted.

IxianMSE

Coupon-mad said:

You will have to give BW and PPS your new address.  It would be unsafe not to.

Someone said litigation@ works.

Any risk if I spam them?

Coupon-mad

Go for it!

IxianMSE

Fruitcake said:

If/when you move, you must instruct the PPC and BWL to erase your old address and replace it with your new address for service.
Make sure you use the word I have highlighted.

Thanks Fruitcake, I have following sentence highlighted in the email:

...any older address must be erased from your records.

Le_Kirk

I would report them to the iCO for not having a proper contact e-mail address for the DPO, rather than a laborious process of having to use a portal!

IxianMSE

IxianMSE said:

Coupon-mad said:

You will have to give BW and PPS your new address.  It would be unsafe not to.

Someone said litigation@ works.

Any risk if I spam them?

Just an update on the email addresses.

I got a reply on Monday with following content:

This email address is no longer a valid email address to contact BW Legal. Your email has not been received. It is being returned as undelivered and we have not received any information from you.

And then got another email confirm the update:

Thank you for contacting BW Legal.
We can confirm your address has been updated.

So at least one email address worked.

KeithP

Are you able to tell us which email address worked?

LDast

Unless the "invalid email address" response was received immediately, ie. an auto response, it was definitely received and is simply a mendacious attempt to deflect the sender from their right to respond to legal matters that BW Legal are supposed to be dealing with.

Any supposed "auto response" that takes more than a minute or so to be sent has most likely bee seen and responded to by a human using a template. Stating it has "not been received" is simply a lie.

On a slightly different matter regarding their email, and I'd have to do a bit more research, BW Legal are using an email handler, Barracuda Networks, that uses a mail server based in the US. This may have some implications regarding GDPR.

If a firm of supposed solicitors want to play silly games by being vexatious and refusing to accept emails, they need to be sure that they are being truthful and following every possible rule and guideline if they don't want to be hoisted by their own petard.

IxianMSE

KeithP said:

Are you able to tell us which email address worked?

Sorry for the late reply.
Unfortunately, the answer is no - all their emails were sent from a "no-reply" address.