£66 Energy Payment - OVO Energy not crediting me

toadster

I pay OVO Energy by Direct Debit each month and I have accumulated a credit balance over the summer. I have noticed a refund of £66 from OVO Energy in my bank account this month. On closer inspection of my OVO account, my direct debit has been taken and then I have had a £66 refund designated as Government Energy Payment. This £66 has been taken from my credit balance! Basically, OVO have given me £66 of my own money back. Has anyone else noticed similar with OVO Energy? If this continues, I will lose £400 from my credit balance between now and March under the guise of a government energy payment. Am I missing something? Is my maths wrong? I have contacted OVO and am now awaiting feedback.

Jyana

https://www.ovoenergy.com/energy-bills-support-scheme

If you pay by Direct Debit

You’ll receive your discount straight into your bank account as a refund 3-5 days after your Direct Debit has cleared.

Dazed_and_C0nfused

I think that's basically what the op is saying.

Which means they have been refunded £66 of their own credit balance.

Doesn't it need to involve two transactions.  One credit into the account from HM Government.  And one out of the account to the op. 

Net impact is their balance remains the same and they have £66 in their bank account.

daveyjp

Completely wrong.  If your dd is say £166, you have paid this from your bank account, but you have also had £66 credited, so your bank balance is only down by £100.

As the £66 has been paid to you do with it what you like.  If you want your credit balance increasing pay the £66 to your OVO account.  If you don't want a debt save the £66 and after 6 months your 'lost' £400 will be in your savings account and you can pay it to OVO.

My £66 was a credit to the energy account and the DD was reduced by £66.  The £66 reduction in the DD I moved into my savings account.

Jyana

Dazed_and_C0nfused said:

Net impact is their balance remains the same and they have £66 in their bank account.

That is what the government have mandated should happen.

Dazed_and_C0nfused

Jyana said:

Dazed_and_C0nfused said:

Net impact is their balance remains the same and they have £66 in their bank account.

That is what the government have mandated should happen.

I agree.  But that's not what the op is saying has happened to them.

Jyana

daveyjp said:

Completely wrong.  If your dd is say £166, you have paid this from your bank account, but you have also had £66 credited, so your bank balance is only down by £100.

As the £66 has been paid to you do with it what you like.  If you want your credit balance increasing pay the £66 to your OVO account.  If you don't want a debt save the £66 and after 6 months your 'lost' £400 will be in your savings account and you can pay it to OVO.

My £66 was a credit to the energy account and the DD was reduced by £66.  The £66 reduction in the DD I moved into my savings account.

Some suppliers are doing this, like Octopus for instance. Ovo are not, however.

Jyana

Dazed_and_C0nfused said:

Jyana said:

Dazed_and_C0nfused said:

Net impact is their balance remains the same and they have £66 in their bank account.

That is what the government have mandated should happen.

I agree.  But that's not what the op is saying has happened to them.

Hmm, I have totally misunderstood what "I have noticed a refund of £66 from OVO Energy in my bank account this month." means then I am afraid.

Jonboy_1984

What you should be seeing is the following:

1)Start of month, credit to your ovo online account of £66 from the government.

2)Normal date, payment of your normal direct debit from your bank to ovo online account.

3)Couple of days later refund of £66 deducted from your ovo online account and credited to your bank account.

Dazed_and_C0nfused

 I have noticed a refund of £66 from OVO Energy in my bank account this month. On closer inspection of my OVO account, my direct debit has been taken and then I have had a £66 refund designated as Government Energy Payment. This £66 has been taken from my credit balance! Basically, OVO have given me £66 of my own money back

There is no mention of the energy account being credit with £66 in the first place.

Which surely makes this a refund of the ops own money, albeit badged differently.

Peter999_2

I'm with Ovo as well.      If I look at the top of my current billing page it says :

Refunds 6 Oct    £66.00 out

Then, right at the very bottom it says :  

Energy Bill Support Scheme -£66.00

Has the OP maybe not seen the -£66 entry at the bottom of the page?