Seller says I must close dispute to get a refund

Thursdays_child_3

I wrote a question last week about being charged for Royal Mail Special Delivery Next Day and the seller sending it out 1st/2nd class Recorded signed for.

As I had not heard from her in reply to my email I wrote to PayPal and Ebay this morning telling them about it.

I have now had an email from her saying: "I am unable to issue a partial refund as this is an open case. I will issue a partial refund of £2 when the system lets me which I do not think it will with the dispute being opened so it is up to you to close it and get your £2 back".

Never having opened a dispute before I do not know if this is correct.

I am quite happy to accept the refund of £2. She could of done this before if she had replied to my email instead of ignoring it.

A few of you said it was the principle of not getting what I paid for, not the sum involved and I quite agree.

Basically what I want to know is this correct that she will not be able to refund me while this is an open case, if so, do I close it and if I do what happens if she does not refund the £2?

As I said this has never happened to me before and I have never wrote to PayPay or Ebay about a seller. I have had the odd problem with a seller but it has been resolved by one email.

Thank you for any advice you might be able to give me.

peter_the_piper

On the only dispute I have raised the seller refunded and paypal closed the dispute. If you close it the seller could poke his tongue out and do a runner as you would not be able to raise another dispute. I'm sure others will confirm if I am right here.

reehsetin

im sure this was on watchdog last week that sellers were doing this
pretty sure that ^that was right if you close the dispute you cant raise another so theyd be off the hook and not need to do anything

jarrod1

lies lies lies lies lies, she can give you a partial or a full refund at anytime of an open or closed dispute.
Keep the dispute open until the problem has been solved, ie until you have got your refund.
and yes, once the dispute is closed it cannot be opened again as to close a dispute either the buyer and seller have agreed to end it or it has been escalated to a claim.

Thursdays_child_3

Gosh, how quick were those replies!!! Thank you so much.

So, I do not close the dispute as she sugests to get the refund.

Do I email and tell her that she can make a refund anytime and that once I have the refund I will then close the case?

custardy

yup inform them you know they can refund.
tell them you will only close the refund upon being refunded an acceptable amount. is £2 the difference?

Thursdays_child_3

£2 refund is acceptable to me. As I said it is a principle issue and I will give the refund to charity.

RFW

I've had a dispute where I couldn't issue a part refund through the system (but you usually can), I could only instruct Paypal to issue it and that took ages. I can't recall the precise reasons but that was the case, so it can happen, but there is no way you should close it as you can't then reopen it. Let the seller sort it out.

Avoriaz

Thursdays_child wrote: »

.."I am unable to issue a partial refund as this is an open case. I will issue a partial refund of £2 when the system lets me which I do not think it will with the dispute being opened so it is up to you to close it and get your £2 back"..

As others have said this is complete rubbish.

She can send you a partial refund or a complete refund regardless of whether you are in formal dispute or not.

She might not know it herself but it is far more likely that she is trying it on.

Get your £2 back and then close the dispute.

frivolous_fay

Everything the other have said is correct, re: not closing the dispute.

It's possible that she doesn't have funds in her account right now, which would account for her not being able to refund at the moment. She can top up the account, but that can take a few days. Just FYI.

Lilmiss_2

jarrod1 wrote: »

lies lies lies lies lies, she can give you a partial or a full refund at anytime of an open or closed dispute.
Keep the dispute open until the problem has been solved, ie until you have got your refund.
and yes, once the dispute is closed it cannot be opened again as to close a dispute either the buyer and seller have agreed to end it or it has been escalated to a claim.

This is absolutely correct. a seller recently claimed they could not refund me as my payment was 'frozen' because I had started a claim so i would have to close the claim ( WHICH CANNOT BE REOPENED ONCE CLOSED SO BEWARE!!)BEFORE any claim could be refundedSuch claims are against the rules and spirit of ebays policies and should be resisted, file a dispute, keep it open and follow through. many sellers dont want to be forced by ebay to have to refund you if they sell you something dire thats all!