SP gov refund

otb666

Yep they seem to have done the same with me and want to increase DD.  I am gonna ignore it all now but it doesnt help when they are not contactable for 5 days.  I know i am paying enough and gonna wait til they reply.  The 400 is just goning to be absorbed by my £2880 annual bill and means i will be slightly ahead come the spring

Saga

otb666 said:

Yep they seem to have done the same with me and want to increase DD.  I am gonna ignore it all now but it doesnt help when they are not contactable for 5 days.  I know i am paying enough and gonna wait til they reply.  The 400 is just goning to be absorbed by my £2880 annual bill and means i will be slightly ahead come the spring

It'll probably be 5 weeks! 😂

northernstar007

otb666 said:

Yep they seem to have done the same with me and want to increase DD.  I am gonna ignore it all now but it doesnt help when they are not contactable for 5 days.  I know i am paying enough and gonna wait til they reply.  The 400 is just goning to be absorbed by my £2880 annual bill and means i will be slightly ahead come the spring

if the 400 stays in your energy acc, what i would do is now adjust your dd over the remaining fix so come feb24 your acc should be on zero more or less

Froglet

My DD went out to SP on the 3rd October.I have received neither a credit on the account ,or a refund into my bank account .
They are also trying to up my DD when I am nearly £500 in credit now.They can whistle 😀

maj1987

My dd goes out on the 1st every month so far not received a refund, but they have put my dd up £50 a month. I don’t see why sp can’t just add the funds to my account rather than refunding it.

Saga

Saga said:

SP has passed the first EBSS payment to my energy account. This seems to contradict the information they have published for customers (https://www.scottishpower.co.uk/ebss ):

I've always paid by monthly DD on the first of the month. October's DD payment (still at the higher pre EPG rates (but that's a whole other story in itself!) taken by SP is greater than the £66 EBSS seemingly credited to the energy account not my bank account. However according to SP's info above the money should have been credited to my bank account. There is no pending payment or other balance difference showing on my bank account. This is annoying as I'll have to try to claw the EBSS back as a refund when SP does its annual review at the end of January 2023. I've had lots of issues with the refund process in the past so not too amused with this situation.

I've just checked and the £66 EBSS credit to my energy account has now disappeared 🤣. I'd like to think it's now heading to my bank account but there's zero info on the energy account history... I can understand now why others are contacting SP and jamming the customer helplines.

[Deleted User]

maj1987 said:

My dd goes out on the 1st every month so far not received a refund, but they have put my dd up £50 a month. I don’t see why sp can’t just add the funds to my account rather than refunding it.

Because the government says they shouldn’t.

otb666

@Froglet Thats exactly what happened to me I ended up submitting reads to bill account up to date. Well i have a statement now (on line account) showing the 66 with a balance that reflects that But the balance on my statement is out by 66 on my online account. Checked bank account and not gone there So who knows I am hoping it will appear in my bank account.  They should be replying to my email by Monday so hopefully will know more then. Also on my new statement it confirms 2888 annual usage But still saying 250pm not enough and wants 274pm I think SP has a broken computer

Froglet

otb666 said:

@Froglet Thats exactly what happened to me I ended up submitting reads to bill account up to date. Well i have a statement now (on line account) showing the 66 with a balance that reflects that But the balance on my statement is out by 66 on my online account. Checked bank account and not gone there So who knows I am hoping it will appear in my bank account.  They should be replying to my email by Monday so hopefully will know more then. Also on my new statement it confirms 2888 annual usage But still saying 250pm not enough and wants 274pm I think SP has a broken computer

asotb666 said:

@Froglet Thats exactlycount up to date. Well i have a statement now (on line account) showing the 66 with a balance that reflects that But the balance on my statement is out by 66 on my online account. Checked bank account and not gone there So who knows I am hoping it will appear in my bank account.  They should be replying to my email by Monday so hopefully will know more then. Also on my new statement it confirms 2888 annual usage But still saying 250pm not enough and wants 274pm I think SP has a broken computer

Me too.They don't seem to have a clue what they are doing.Last week they sent me an email to.say my bill was ready to.download and it was one from last year !
How can they say one thing one minute,do the exact opposite,then change their minds again.?

Froglet

Froglet said:

otb666 said:

@Froglet Thats exactly what happened to me I ended up submitting reads to bill account up to date. Well i have a statement now (on line account) showing the 66 with a balance that reflects that But the balance on my statement is out by 66 on my online account. Checked bank account and not gone there So who knows I am hoping it will appear in my bank account.  They should be replying to my email by Monday so hopefully will know more then. Also on my new statement it confirms 2888 annual usage But still saying 250pm not enough and wants 274pm I think SP has a broken computer

asotb666 said:

@Froglet Thats exactlycount up to date. Well i have a statement now (on line account) showing the 66 with a balance that reflects that But the balance on my statement is out by 66 on my online account. Checked bank account and not gone there So who knows I am hoping it will appear in my bank account.  They should be replying to my email by Monday so hopefully will know more then. Also on my new statement it confirms 2888 annual usage But still saying 250pm not enough and wants 274pm I think SP has a broken computer

Me too.They don't seem to have a clue what they are doing.Last week they sent me an email to.say my bill was ready to.download and it was one from last year !
How can they say one thing one minute,do the exact opposite,then change their minds again.?

Update.This afternoon I have had an email from SP to say they are sending the rebate to my bank,and to allow a few days.for it to show up.So that's a relief.