Warning to anybody thinking of switching to BT using their own router. or Lifeline emergency button.
Einst
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As I am elderly and disabled, I looked at switching to BT Home Essential package at £15 per month for those on benefits.
I was with Plusnet at £22 a month, and needed to bring the bills down a bit.
Called BT, and enquired, stating I had 9 months to go with Plusnet contract, and the guy said no problem, just send us your final bill, and we will pay it..
That made it easier to sign up, but I did express that I would be using my own equipment, as I paid a lot for it, and is much better that the BT supplied router and phones.
I was assured there would be no problems at all.
on the 21st Oct, the broadband switched over very early, and without issue... everything working including phone. (on FTTC) I called to thank them, and also confirm that I would be able to use my equipment, and would not go onto DV.. I was told that as I did not use the BT hub, it would not switch to DV.
A few days later, my Daughter called round, saying she had been trying to call me, but my phone wasn't working.. I checked, and had no dial tone.
I called BT and was told it was on DV, and I needed to use the BT hub, and supplied phones.. I explained this is not what I was told, and asked to have my landline reinstated.. They said they could not do this, and unless I used the BT hub, the phone would not work.
Many phone calls later, and although I did speak to one guy who told me that of course it was possible to switch back to a pstn landline, he never called me back, and afterwards only got the "impossible to switch back" response.. I have complained, and got absolutely nowhere.. on the last cal, reading between the lines, it IS possible to switch back, but it is BT's policy not to do so. they are sending a deadlock letter to go to the ombudsman.
My problem is I currently have no phone, or landline.. because of this, I cannot switch to another provider, as there is no line to takeover. I cannot stay with BT without a phone.
I can only say for gods sake, DO NOT SWITCH TO BT if you (like many) use your own equipment.. also, if you use a redcare lifeline, or have an alarm coupled to the phoneline, these will also cease to work.. THIS COULD BE LIFE THREATENING regarding the lifeline..
I was with Plusnet at £22 a month, and needed to bring the bills down a bit.
Called BT, and enquired, stating I had 9 months to go with Plusnet contract, and the guy said no problem, just send us your final bill, and we will pay it..
That made it easier to sign up, but I did express that I would be using my own equipment, as I paid a lot for it, and is much better that the BT supplied router and phones.
I was assured there would be no problems at all.
on the 21st Oct, the broadband switched over very early, and without issue... everything working including phone. (on FTTC) I called to thank them, and also confirm that I would be able to use my equipment, and would not go onto DV.. I was told that as I did not use the BT hub, it would not switch to DV.
A few days later, my Daughter called round, saying she had been trying to call me, but my phone wasn't working.. I checked, and had no dial tone.
I called BT and was told it was on DV, and I needed to use the BT hub, and supplied phones.. I explained this is not what I was told, and asked to have my landline reinstated.. They said they could not do this, and unless I used the BT hub, the phone would not work.
Many phone calls later, and although I did speak to one guy who told me that of course it was possible to switch back to a pstn landline, he never called me back, and afterwards only got the "impossible to switch back" response.. I have complained, and got absolutely nowhere.. on the last cal, reading between the lines, it IS possible to switch back, but it is BT's policy not to do so. they are sending a deadlock letter to go to the ombudsman.
My problem is I currently have no phone, or landline.. because of this, I cannot switch to another provider, as there is no line to takeover. I cannot stay with BT without a phone.
I can only say for gods sake, DO NOT SWITCH TO BT if you (like many) use your own equipment.. also, if you use a redcare lifeline, or have an alarm coupled to the phoneline, these will also cease to work.. THIS COULD BE LIFE THREATENING regarding the lifeline..
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Although they shouldn’t have said you could remain on POTS ( plain old telephony system ) if you couldn’t , it was always likely that DV would be the telephony supplied if you use BT and FTTC or FTTP broadband, TBH you probably should have realised this if they supplied you with a ‘phone’ , why would they give you a phone if your telephony was going to stay PSTN, but you are where you are ….either use the BT supplied kit to access the phone service, or contact BT asking to be released from any contractual obligation and join another provider that still provides PSTN telephony.
FYI, getting back onto PSTN will be short term anyway , PSTN is scheduled to be turned off by the end of 2025 , by then all telephony will be VoIP, BT customers on DV , and other Telco customers on their own version of it , ( Sky for example already provide ‘internet calls’ for some Sky customers…they also have to plug the phone into the router )
As far as alarms etc, the company’s that supply these systems are aware of the PSTN switch off and should be working to ensure their customers are converted to systems that are compatible or that don’t use ‘landlines’ at all.
Its likely that you have TT FTTP for broadband and TT still supply telephony over the Openreach copper pair , initially TT didn’t offer telephony over FTTP at all , so the copper pair remained for customers that wanted to keep a phone service with TT , if this is the case then the pone isn’t affected by power outages, because it’s not VoIP
TBH , it must be rare that any of these BBU are still functioning, as the rechargeable batteries seem to fail more often than not, (unless the batteries have been replaced) , these days if the BBU went faulty , it isn’t repaired by OR , it’s simply removed from the setup