Octopus changing my Meter Reading date !

Leodogger

MWT said:

Leodogger said:

Deleted_User said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

... an actual reading from a random time during the day...

It is actually to your advantage that Octopus treat the reading as at the previous midnight when there is a tariff increase as you get some of the following day's usage at the old rate.

If it bothers anyone just submit a meter reading today and it will be regarded as midnight on the 30th. 

Which is what I have now done !

Mobtr

Leodogger said:

MWT said:

Leodogger said:

Deleted_User said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

... an actual reading from a random time during the day...

It is actually to your advantage that Octopus treat the reading as at the previous midnight when there is a tariff increase as you get some of the following day's usage at the old rate.

If it bothers anyone just submit a meter reading today and it will be regarded as midnight on the 30th. 

Which is what I have now done !

Don’t know why you are complaining, if your reading for the 30th is used for the 29th then you’re going to get more units for 30th charged at the cheaper rate 

Leodogger

Mobtr said:

Leodogger said:

MWT said:

Leodogger said:

Deleted_User said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

... an actual reading from a random time during the day...

It is actually to your advantage that Octopus treat the reading as at the previous midnight when there is a tariff increase as you get some of the following day's usage at the old rate.

If it bothers anyone just submit a meter reading today and it will be regarded as midnight on the 30th. 

Which is what I have now done !

Don’t know why you are complaining, if your reading for the 30th is used for the 29th then you’re going to get more units for 30th charged at the cheaper rate 

Only if they charge the exta units on the 30th at the old rate but how do they know they were used before the increase, that is what I want to know?    I thought they just took the number of units from the last reading (before the increase) and those after the increase date and charged them all at the increased price.

Mobtr

Leodogger said:

Mobtr said:

Leodogger said:

MWT said:

Leodogger said:

Deleted_User said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

... an actual reading from a random time during the day...

It is actually to your advantage that Octopus treat the reading as at the previous midnight when there is a tariff increase as you get some of the following day's usage at the old rate.

If it bothers anyone just submit a meter reading today and it will be regarded as midnight on the 30th. 

Which is what I have now done !

Don’t know why you are complaining, if your reading for the 30th is used for the 29th then you’re going to get more units for 30th charged at the cheaper rate 

Only if they charge the exta units on the 30th at the old rate but how do they know they were used before the increase, that is what I want to know?    I thought they just took the number of units from the last reading (before the increase) and those after the increase date and charged them all at the increased price.

You’ll be charge units used up to 30/09 at the old rate & units used from 01/10 at the new rate. If they’ve put your reading in for 29th, they’ll have to put another one for the 30th Just wait until you get a bill & see what you get charged & sort it out then if it’s not correct. No good fretting about it until you know what you’ve been charged 

[Deleted User]

Fretting - it’s one of the new ways of keeping warm.

Seriously, I have no idea how much electricity the OP uses in a day but, say, it is 10kWh the actual cost difference is 10 (EPG unit price -  old Cap unit price). 

Octopus will bill correctly as will be the case when a consumer provides a late meter reading.

BooJewels

I submitted mine late on the 29th, just so that it was done with, purely because I walked past the meter and it reminded me.  My bill arrived, for the period to the 29th - they appear to have charged me for the amount of electricity to the 28th, but 29 days of SC.  At very worst, the difference of 2 days at the new rate (29th and 30th September) will cost me an extra £1.18. 

But in reality, when I submit my readings at the end of October, I expect they'll put an estimated reading in for 30th and I'll get 2 days of that estimate at the old rate and 31 days at the new rate.  I just checked and that's what they did in April, as their new prices started on the 2nd and I put in a read on 31st March.

I shall be happy to feel cold through not fretting about it.

caerleon9176

I submitted mine and it did the same thing. I also noted that The unit price had changed on my tariff BEFORE the change over date.. COOP (Variable/Pioneer QC).

Elec Econ 7 (London)

Day 67.25p k/Wh

Night 27.46p " "

SC 31.96p/day

Gas

7.51 kWh

SC 27.22 p/day

Yes, you read right 67p. OE has a disclaimer on their site that "We have not yet added the discount to the bills" yet billing on that amount! Yet published 2 charts with the actual expected bills (rates) when this has already been announced by the government.

Well, I am not paying the bill till you do! I think this is in an effort to get customers to overpay so they have money in the bank. I only pay on a fixed billing, not lining their pockets with these rates.

[Deleted User]

caerleon9176 said:

I submitted mine and it did the same thing. I also noted that The unit price had changed on my tariff BEFORE the change over date.. COOP (Variable/Pioneer QC).

Elec Econ 7 (London)

Day 67.25p k/Wh

Night 27.46p " "

SC 31.96p/day

Gas

7.51 kWh

SC 27.22 p/day

Yes, you read right 67p. OE has a disclaimer on their site that "We have not yet added the discount to the bills" yet billing on that amount! Yet published 2 charts with the actual expected bills (rates) when this has already been announced by the government.

Well, I am not paying the bill till you do! I think this is in an effort to get customers to overpay so they have money in the bank. I only pay on a fixed billing, not lining their pockets with these rates.

The unit price being displayed has changed. You have no idea what unit price has been used on your bill until you get it. It won’t be that one.