Octopus changing my Meter Reading date !

[Deleted User]

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

Leodogger

QrizB said:

Leodogger said:

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would be costed at the increased rate (presumably!).

Octopus will (or should) estimate a meter reading for the 30th. They'll charge for one day at the old rates and the rest of the period at the new rates.
What happened back in April? Do you have your bill from then, and what does it show?

What is significant about April?

Leodogger

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

[Deleted User]

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

QrizB

Leodogger said:

QrizB said:

What happened back in April? Do you have your bill from then, and what does it show?

What is significant about April?

The variable tariffs last changed at the end of March, so the changeover period will be shown on your April bill.

Leodogger

[Deleted User] said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

[Deleted User]

Leodogger said:

[Deleted User] said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

They won’t, if you provide them with an actual reading that they take as midnight at the tariff change. You didn’t.

Im not that fussed, it doesn’t affect things enough for me to be bothered.

CanNeverThinkOfAUsername

I've been with octopus for years and the meter readings always show from midnight the night before. This is also the same when you move onto a new tariff too....

"Typically, your bill will be based on the midnight reading from the night before you accepted the terms and conditions, and this is when your new rates will apply from.

If that reading isn't available for any reason, we'll start your bill with an estimated reading, based on the profile data we have for you."

Nothing funny is going on here

MWT

Leodogger said:

Deleted_User said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

... an actual reading from a random time during the day...

It is actually to your advantage that Octopus treat the reading as at the previous midnight when there is a tariff increase as you get some of the following day's usage at the old rate.

If it bothers anyone just submit a meter reading today and it will be regarded as midnight on the 30th. 

Leodogger

[Deleted User] said:

Leodogger said:

[Deleted User] said:

Leodogger said:

Deleted_User said:

Leodogger said:

QrizB said:

Leodogger said:

QrizB said:

Octopus always treat customer meter readings as applying at the end of the previous day.

That hardly seems fair, since the increase starts from your previous reading, if read before the increase.

Sorry, you've lost me.

• If you submitted a meter reading on the 31st of August, it would be treated as being on the 30th
• If your next reading is on the 30th of September, it's treated as being on the 29th.

There's 30 days between readings, whether 31st-to-30th or 30th-to-29th. What exactly isn't fair?

I submitted my reading on 30th September but according to people on here that reading would have been applied at midnight on 29th September meaning any energy I used on 30th September would be included in the next meter reading which would  be costed at the increased rate (presumably!).

The rate changes on a date, not on a meter reading, surely?

If you have a meter reading in the middle of the month and then another in the middle of the next month, how would they know what proportion of your reading was used at the old rate and  then at the new rate if it increased on the 1st of the next month?    

They would estimate. Just the same as every supplier has done since the dawn of time.

My meter reads are on the 19th, so it happens to me every time the tariffs change.

Why do they need to estimate it when you provide them with the ACTUAL readings?

They won’t, if you provide them with an actual reading that they take as midnight at the tariff change. You didn’t.

Im not that fussed, it doesn’t affect things enough for me to be bothered.

Yes I did !   If you read my first post I put my meter readings on my online account last night 30th September at about 8pm!!