New boiler install problems

Manxman_in_exile

alexb123 said:

Also, is the issue here, that our shower doesn't work, or that no shower will ever work because they have removed it from the core of the system. Does their T & C mean they can do this?

From your opening post you say that 3 different plumbers have looked at the problem.  What have they said when you asked them?  They're more likely to give you a meaningful answer as (a) they've actually looked at your system, we haven't, and (b) they're professional plumbers.

If I were you I'd be making a formal complaint to Eon that they should have positively told you beforehand that the shower would no longer work - they must have realised that when they gave you the quote.  And if they didn't realise it, they should have done.  It's not good enough simply to warn you in their T&Cs that they can't guarantee that existing showers will still work after the installation.  (Quite frankly, that's crazy and an appalling contract term.  The least they could have done is to point it out to you).

I'd tell them I'm going to Citizens Advice with a view to making a formal complaint to Trading Standards about their T&Cs as you consider that particular term to be an unfair term and/or unfair business practice.

It's also ridiculous that the "solution" proposed by their installer/contractor was to just "swap" the old shower for a new electric one.  That should have been in the original quote so that you could meaningfully assess the full cost of the new boiler installation.

And haven't you said that he didn't bother to plumb the shower in anyway?  Terrible customer service.  It smacks of a contractor pushed for time and doing a shoddy job.

If I were you I'd get advice from CAB and tell them you want a complaint made to TS and that you'd like them to contact you as you need advice.

alexb123 said:

Many Thanks All. On another note I was informed by the plumber that the shower just needed to be changed over, and that it was a simple job. Does Eon hold any liability for giving me this incorrect information?

I'd tell Eon that I want everything working just as it was before they installed the boiler but didn't tell me that my shower would no longer work.  If that means they need to put in a new electric shower they should do that at their cost.

Go to Citizens Advice...

daveyjp

alexb123 said:

• Guarantee that an existing shower will be compatible with the new system.

So this means my existing shower should have been left working? Where did you find a copy of the contract, is it available online? 

Cheers

No because you have clipped the post to the bullet point.  This is what they will NOT do.

They also state they will not Powerfulsh the system.  This may be a requirement to ensure the boiler warranty is valid.

alexb123

@Manx thanks for the reply. Its hard to remember what they all said, but the main problem was regarding getting electric to the shower. But the Eon guy yesterday said it wouldn't need anything other than the electric lead already there. So I don't know what it think, there is a grey lead that looks electric, so I'd presume he was right. Unless it didn't have enough power or something. 

macman

If the new electric shower is of a higher rating, then the cable and circuit may need upgrading. The only way to know is by a proper site survey by the electrician who you are going to contract with.
None of this stuff can be done remotely, just like the original boiler survey.

Manxman_in_exile

daveyjp said:

alexb123 said:

• Guarantee that an existing shower will be compatible with the new system.

So this means my existing shower should have been left working? Where did you find a copy of the contract, is it available online? 

Cheers

No because you have clipped the post to the bullet point.  This is what they will NOT do.

They also state they will not Powerfulsh the system.  This may be a requirement to ensure the boiler warranty is valid.

That's worrying for the OP.  (I'm wondering if the OP ever read Eon's T&Cs?)

We had a new boiler put in three months ago.  We got three quotes (British Gas and two independent heating engineers) and all three were totally upfront from the outset that the new boiler warranty would require a powerflush at installation*.

All three did an onsite survey, provided a lot of info about the installation process, and answered all our questions.  They also pointed out certain characteristics of our existing plumbing and pipework that they thought we needed to be aware of and might affect our choice of boiler.

I can't believe Eon or anybody else can do a remote video survey that's worth anything.  (I think BG offer that option too, but I can't remember if they said they would need to do an onsite survey, or we said that's what we wanted.  You're spending squillions of squids.  Why wouldn't you go for an onsite survey?)

*If Eon's T&Cs say they don't do a powerflush, then I'd reject their quote without further consideration...

[Edit:  I thought about getting a quote from Eon.  Glad I didn't]

alexb123

I've raised with Eon that this isn't a shower compatibility issue but that they have totally removed the function of any shower from our heating system. The engineer who called would have known this was the real issue but he just pretended it was a shower compatibility issue. Really poor service, he just came here to try and make sure Eon didn't have to do anything, rather than fairly resolve the situation  

alexb123

Eon have agreed if I buy the shower they will fit it. So its been a long difficult battle but we got there in the end. Cheers guys 

alexb123

Hi all,

Eon did some work for us in changing a boiler. They left us without a working shower and informed us it was a simple job and the shower would just need to be swapped for an electric one. We said fine and that we'd get the work done.

However, the shower wasn't left plumbed into any water supply. And it was actually a really big job to get the shower working again.

I don't have a copy of the contract for the work. So I've made 4 requests to Eon for a copy of the contract and they've ignored them all. I'm sure there can't be a contract. It is reasonable for me to now conclude there was no contract? What does it mean if there was no contract? TiA

Mstty

Can I ask what did you need over and above the replies you received on this thread you started?

https://forums.moneysavingexpert.com/discussion/6389952/new-boiler-install-problems/p1

[Deleted User]

alexb123 said:

Hi all,

Eon did some work for us in changing a boiler. They left us without a working shower and informed us it was a simple job and the shower would just need to be swapped for an electric one. We said fine and that we'd get the work done.

However, the shower wasn't left plumbed into any water supply. And it was actually a really big job to get the shower working again.

I don't have a copy of the contract for the work. So I've made 4 requests to Eon for a copy of the contract and they've ignored them all. I'm sure there can't be a contract. It is reasonable for me to now conclude there was no contract? What does it mean if there was no contract? TiA

You are probably on the wrong forum. You are seeking legal advice which really should not be offered by those unqualified to give it. My advice would be to speak to a solicitor; Citizens Advice or Trading Standards.