New boiler install problems

alexb123

• Guarantee that an existing shower will be compatible with the new system.

So this means my existing shower should have been left working? Where did you find a copy of the contract, is it available online? 

Cheers

alexb123

My thinking at the moment is this. There are two issues, will the shower work or need to be swapped. Which is a simple job, and one I wouldn't have even argued about.

Or the most important issue, will any shower work? Have they left the system in a suitable state that any shower could be connected to it. This is the bigger question, and its a clear no, their engineer today agreed the pipes needed correcting. So my question is, can they leave you in position where no shower will work because the pipes have not been reconnected?

Thanks

mcplumb

Your existing shower isn't suitable for mains pressure, so replacement is required. If piped correctly the existing unit should have a separate hot from the old cylinder and cold from old roof tank - ease of replacement depends what has happened to that pipework 

Ectophile

Most electric showers are run of mains pressure cold water.  When a shower is first fitted, the easiest way to get that is to tee off from the cold water feed to the tank in the loft.

I have a suspicion that the people who fitted the boiler disconnected the supply to the loft, and never checked to see if it was feeding anything else.

Alderbank

Ectophile said:

Most electric showers are run of mains pressure cold water.  

Indeed.
The Triton Aqua Sensation is one of the exceptions.

macman

To install a new boiler on the basis of a video call, without a site survey, is just absurd and incompetent. For example, how do you check the mains flow rate and pressure are suitable for a combi, which is fundamental? How do you check the gas flow rate?
Unfortunately that contract clause seems to give them a watertight get out of jail card. A shame the OP didn't check the contract before contracting with these people.
This is a perfect example of why it's better to use a local GSR RGI, not a national.

born_again

alexb123 said:

• Guarantee that an existing shower will be compatible with the new system.

So this means my existing shower should have been left working? Where did you find a copy of the contract, is it available online? 

Cheers

>>with the shower only requiring hot and cold-water supply from a cold-water cistern and a hot water cylinder.<<

So if cylinder has been taken out the current shower will not work. But that should have been assessed & brought up when set up was being looked at.

In reality Op maybe better looking at a Mira Excel Exposed shower. 

Manxman_in_exile

alexb123 said:

• Guarantee that an existing shower will be compatible with the new system.

So this means my existing shower should have been left working? Where did you find a copy of the contract, is it available online? 

Cheers

No - it doesn't mean that your existing shower should have been left working.  It's basically saying that they don't know if it would have worked or not, and they don't care if it works or not.  It's your problem...

Personally I would say that that is an unfair contract term and/or an unfair trading practice.  Eon are the (supposed) experts and I think you are perfectly within your rights, as a non-expert, to expect them to be able to install a boiler without reducing the functionality of the rest of your existing heating and hot water system - unless they specifically warned you beforehand that the shower would no longer work.

This issue should have been evident if a proper on-site survey had been carried out.  I don't know if you specifically opted for a video rather than physical survey, but if you didn't then it's Eon's fault for trying to do it on the cheap.

If I were you I'd speak to Citizens Advice as well with a view to having the contrcat term referred to TS for review.

alexb123

Many Thanks All. On another note I was informed by the plumber that the shower just needed to be changed over, and that it was a simple job. Does Eon hold any liability for giving me this incorrect information?

alexb123

Also, is the issue here, that our shower doesn't work, or that no shower will ever work because they have removed it from the core of the system. Does their T & C mean they can do this?