Bloody hells bells......

Retromental

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

Retromental

Spoonie_Turtle said:

Retromental said:

Thanks everyone. The last paper bill I got was pre covid. As much as I ask in email or txt chat they won't send me any and it was then that it was calculated I only use 20% of the cheaper e7 tarrif 

Doesn't have to be paper, do you not get PDF bills?

I get no bills 

Mobtr

Retromental said:

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

If you have PAYG, how do you top up if you don’t have an online account? 

ariarnia

Retromental said:

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

by pay as you go you mean pre-pay where you add credit? if so i think you can see some information via the buttons on your meter., maybe if you took a picture of it the people her could tell you if you can and which buttons to press? 

have you tried twitter? i have found direct messages to be very useful when wanting to talk to a company about a problem. their customer service normally gets back to me same day. 

Retromental

Mobtr said:

Retromental said:

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

If you have PAYG, how do you top up if you don’t have an online account? 

By taking a key to a shop

Mobtr

Retromental said:

Mobtr said:

Retromental said:

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

If you have PAYG, how do you top up if you don’t have an online account? 

By taking a key to a shop

That’s old style prepayment not PAYG. PAYG is a smart meter where you top up online. If you have an E7 prepayment meter it needs to be changed to go onto standard rate but I’m sure you know that already. You will not get a standard prepayment meter, it will be a smart PAYG 

PennineAcute

Mobtr said:

Retromental said:

Mobtr said:

Retromental said:

ariarnia said:

have you gone to their website to look at your account? all of your bills should be there but you might need to register if you haven't already. 

No. This is one of the big issues. As pa's as you go you cannot create an account. As pay as you go you cannot do WhatsApp chat or webchat. You can only call and they hang up mid conversation 🤯 6 calls hung up 

If you have PAYG, how do you top up if you don’t have an online account? 

By taking a key to a shop

That’s old style prepayment not PAYG. PAYG is a smart meter where you top up online. If you have an E7 prepayment meter it needs to be changed to go onto standard rate but I’m sure you know that already. You will not get a standard prepayment meter, it will be a smart PAYG 

Smart meter, or non-smart meter, if you have to top up before you can use energy, you are PAYG or prepayment.  Prepayment and PAYG are the same thing.

QrizB

PennineAcute said:

Mobtr said:

That’s old style prepayment not PAYG. PAYG is a smart meter where you top up online. If you have an E7 prepayment meter it needs to be changed to go onto standard rate but I’m sure you know that already. You will not get a standard prepayment meter, it will be a smart PAYG 

Smart meter, or non-smart meter, if you have to top up before you can use energy, you are PAYG or prepayment.  Prepayment and PAYG are the same thing.

Except for the fact a smart PAYG meter can be remotely switched from E7 to standard rate (or from PAYG to credit mode), while a traditional prepayment meter cannot.

And this is the root cause of the OP's problem.

PennineAcute

QrizB said:

PennineAcute said:

Mobtr said:

That’s old style prepayment not PAYG. PAYG is a smart meter where you top up online. If you have an E7 prepayment meter it needs to be changed to go onto standard rate but I’m sure you know that already. You will not get a standard prepayment meter, it will be a smart PAYG 

Smart meter, or non-smart meter, if you have to top up before you can use energy, you are PAYG or prepayment.  Prepayment and PAYG are the same thing.

Except for the fact a smart PAYG meter can be remotely switched from E7 to standard rate (or from PAYG to credit mode), while a traditional prepayment meter cannot.

And this is the root cause of the OP's problem.

That does not change the fact that irrelevant on how you top up, if you have to top up before you can use energy, then you are prepaying and on PAYG.

[Deleted User]

PennineAcute said:

QrizB said:

PennineAcute said:

Mobtr said:

That’s old style prepayment not PAYG. PAYG is a smart meter where you top up online. If you have an E7 prepayment meter it needs to be changed to go onto standard rate but I’m sure you know that already. You will not get a standard prepayment meter, it will be a smart PAYG 

Smart meter, or non-smart meter, if you have to top up before you can use energy, you are PAYG or prepayment.  Prepayment and PAYG are the same thing.

Except for the fact a smart PAYG meter can be remotely switched from E7 to standard rate (or from PAYG to credit mode), while a traditional prepayment meter cannot.

And this is the root cause of the OP's problem.

That does not change the fact that irrelevant on how you top up, if you have to top up before you can use energy, then you are prepaying and on PAYG.

Not true, at least in the language that some of the suppliers use.

EdF, to name one, use prepayment to mean key and coin meters, and PAYG to mean smart meter topped up before use.

If you choose to use the words differently, feel free, but don't confuse others with your pedantry.