BA not responding to compensation and reimbursement claim

2 Posts
Newbie
I had my flight back from Italy cancelled with 6.5 hours notice. BA refused to book me on another carrier and only gave me BA flight 3 days later and refused to find me accommodation. I spent over £800 and when I got home put in a claim for reimbursement of my incurred costs and compensation for cancelled flight. Had an automated reply straight away, then a week, fortnight and 28 days saying sorry for delay and they were working on it. That was 4 weeks ago. Nothing since. I've written to them online twice since with no response. When I rang the number online I was told they could only do bookings and weren't linked to customer services and I'd have to do it only. I'm getting really hacked off with this. How can I get BA to respond?
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https://www.flyertalk.com/forum/34612624-post2375.html
That doesn't make it right of course, but your other options would be to escalate via MCOL or CEDR, neither of which are likely to be any quicker....
The alleged Ringleader.........
The alleged Ringleader.........