Out of contract - been paying £50+ per month for 4GB data for years

7 Posts

in Mobiles
Hello
My 79-old father isn't tech savvy. I've just discovered that he signed up to a 2 year 4 GB contract with Vodafone in 2017. He rarely uses more than 500MB in a month, has never had an upgraded handset and has been out of contract since May 2019. He is still paying £53 per month!
I'm going to help him get a much better deal going forward but I was wondering whether there's a legitimate claim for recovering some of the wasted money. I appreciate that he signed up and may well have missed some text messages but I know that he's never had a letter or email from them about it and they've never looked at the situation and proactively called him or tried to help him. Do you think he has a case and if so how should we go about claiming?
Thank you
My 79-old father isn't tech savvy. I've just discovered that he signed up to a 2 year 4 GB contract with Vodafone in 2017. He rarely uses more than 500MB in a month, has never had an upgraded handset and has been out of contract since May 2019. He is still paying £53 per month!
I'm going to help him get a much better deal going forward but I was wondering whether there's a legitimate claim for recovering some of the wasted money. I appreciate that he signed up and may well have missed some text messages but I know that he's never had a letter or email from them about it and they've never looked at the situation and proactively called him or tried to help him. Do you think he has a case and if so how should we go about claiming?
Thank you
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Replies
Acknowledge the bell you cant unring"
100mins 100text 750MB included for no cost every month then 5pmin 5p text 1pMB
No doubt they would hope that a hundred thousand customers simply "carry on" and keep paying the high amount.
In more recent years, the regulator has stated that for new contracts that the Device plan has to be clearly outlined and is not subject to a CPI increase each year and that new Devices sold have to be unlocked. Thus you have two plans (Device and Airtime) so that when the Device is paid off, that is finished and you're left with just the Airtime bill (which sadly is subject to CPI increases). However, some reseller contracts are still mixed, and on top of that a lot of the Mobile providers still shamelessly increase the price of the Airtime.
If you are looking for a Vodafone network based SIM, I would say go with Lebara. They seem to have far better lower prices, fixed prices and short contracts (30 day rolling) whilst still using the exact same Vodafone signal.
If you need an actual new device plan, then Tesco Mobile (uses the O2 network) are apparently good.