EE text message 'technical changes' new plan and device?

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ariarnia
ariarnia Posts: 4,225 Forumite
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ive had a quick look and i can't see a post on this but sorry if i'm duplicating. i just had a text from ee saying 

Hi, EE here. As the UK's best network, we're always making improvements - and now we're making some technical changes that will affect your current plan. So, you'll need to move to a new plan, and possibly a new device, by 15th January 2023. If you don't, you'll still be able to call and text, but you won't be able to access the internet without WiFi. For more info, visit us in-store or give us a call on 0800 956 3090 

truth be told i don't even know what plan i'm on. because i have a work phone and i work from home i barely use this thing. i think it was a free sim. it's PAYG and i can't even remember the last time i topped it up. 

but what's the change and should i get a new sim or just ignore it? i have 0 interest in signing up for a monthly plan (and 'm not getting a new phone. this is a fairly new iPhone so i dont think that's a problem). 
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  • sully1311
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    Sounds like EE think you've got a 2G/3G only phone and so are sending you it as they're turning off 3G next year. 
  • ShaneT
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    I got the same text today. I think it's rather badly worded and has left me unsure of whether I need to take any action. It says you need to change, which is unequivocal, but then it suggests you don't really have to? I have an older non-smart phone and although it can access the internet, I don't use it for that, only for occasional calls and texts. I have no wish to change to a new plan, unless I am going to be disconnected otherwise. 


  • savergrant
    savergrant Posts: 1,097 Forumite
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    The wording strongly suggests you are (only) using 3G to access the Internet at the moment. What is your 4G signal strength in/around your home? If you were occasionally losing 4G signal i would expect them to say "you might sometimes not be able..."
    In line with most tech companies i guess they are using "you need to upgrade" indiscriminately and your phone will work perfectly well for a number of years.
  • Acer321
    Acer321 Posts: 46 Forumite
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    edited 10 September 2022 at 6:19AM
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    ariarnia said:
    I've had a quick look and I can't see a post on this, but sorry if I'm duplicating.
    There is an earlier thread here:


  • ShaneT
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    Acer321 said:
    ariarnia said:
    I've had a quick look and I can't see a post on this, but sorry if I'm duplicating.
    There is an earlier thread here:



    Thanks, a link posted there gives me the answer I was looking for.

    [quote]What will happen if I don't do anything?

    From January 2023, if you don’t move to a new plan then you’ll lose access to mobile data. This means that you’ll still be able to make and receive phone calls and texts, but you’ll have to connect to WiFi to use the internet.

    To continue to access mobile data, book an appointment at your local EE store, or call 150 from your EE mobile.[/quote]

    I know the original text I received sort of said the same thing, but the above is clearer about it. So I'll assume just for calls and texts I don't need to do anything. 

    I imagine these legacy users who don't generate regular monthly revenue are an annoyance to the providers so who knows how long they'll let us carry on though. 

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