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Claiming compensation for paid up front Solar panels

Hello, new to this, I hope it’s in the correct place!

In 2012, my Grandparents had solar panels installed by ‘enviro solar’. This was sold to them as an investment and they paid in full.

They have been contacted by a ‘No win no fee’ company who have informed them that even though they did not take out finance to pay for these panels, they are entitled to compensation as the panels were sold to them as an investment. 
My husband and I have offered to look into this as, I do not like the idea of them giving away a percentage of anything they may be entitled to, to a big company. 
When my husband started to look into how to claim compensation, all he could find was information about how to claim based upon taking about a loan for solar panels which, obviously, is not the case here.

I have all of their installation paperwork and wondered if anyone could help me here? Are the ‘no win no fee’ people having them on or, do they have a case for compensation? 

Thank you very much in advance…

Jelly 
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