Green Energy fixed tariff - what happens next?

The_Green_Hornet

I wouldn't know what their customer service is like as I haven't had to contact them and their statement/invoices don't appear to be any worse than what I have had from any other supplier.

I do however find their web site and app to be fairly basic.

At one time or another I have been with all the original six suppliers. I haven't had any major problems with any of them  Must be lucky I guess.

nekr0mantik

I am in same situation.

GE UK booked a smart meter upgrade end of month also lol

EDF maybe only option if they accept new customers but I will not want to go back to Eon Next

What_time_is_it

nekr0mantik said:

I am in same situation.

GE UK booked a smart meter upgrade end of month also lol

EDF maybe only option if they accept new customers but I will not want to go back to Eon Next

Did GE UK insist you have a smart meter? Or was it your choice?

nekr0mantik

What_time_is_it said:

nekr0mantik said:

I am in same situation.

GE UK booked a smart meter upgrade end of month also lol

EDF maybe only option if they accept new customers but I will not want to go back to Eon Next

Did GE UK insist you have a smart meter? Or was it your choice?

I already have a SMETS1 meter and they said they can't read it even though EDF can and so can bright app but I didn't have IHD in this flat so instead of paying for one I requested upgrade for free so I can get IHD lol

Mike360

What_time_is_it said:

A short while ago I signed up for a fixed tariff with Green Energy UK. At the time the government and both leadership candidates were adamant that they would not freeze the price cap, so I calculated the "least worst" option of signing up for a 1 year fix that would be more expensive than the Summer price cap, but cheaper than the Oct-Dec and Jan-Mar price caps.

If the government now decide to freeze the price cap (a policy that I would totally support by the way, and one that should have been announced MONTHS ago) will I be able to switch supplier?

There are no exit fees with Green Energy, but they do not offer SVT.

Anyone else in the same boat?

I am, and its a 3 step process for me.

1) Wait for the announcement, including unit price rates.

2) If my freeze works out uncomfortably higher, wait to see if GE UK will introduce the SVT.

3) If no to 2), then move to a SVT supplier where possible as I have no exit fee to pay.

Mstty

I would reach out to Octopus via twitter or one of their email addresses to at least start a conversation with them prior to the announcement?

There are varying reports of between 9-10p per kWh for gas and 33-35p per kWh for electricity.

How does that fit with the fixes you all have with Green Energy?

Mike360

Just to let the fellow GE UK customers know, I rang them just now and the person I spoke to said they would offer the tariff based on the announcement. So hold fire and wait to see if that happens.

Effician

..

Mstty said:

I would reach out to Octopus via twitter or one of their email addresses to at least start a conversation with them prior to the announcement?

There are varying reports of between 9-10p per kWh for gas and 33-35p per kWh for electricity.

How does that fit with the fixes you all have with Green Energy?

My GEUK  E7 fix is 27p night & 43p day, as a very low user i'll be staying on the fix , not much  between the speculated cap & my fix in monetary terms & who knows what's going to happen over the next year.

nekr0mantik

Mike360 said:

Just to let the fellow GE UK customers know, I rang them just now and the person I spoke to said they would offer the tariff based on the announcement. So hold fire and wait to see if that happens.

I emailed yesterday to ask but no response yet.
Will not rush into moving just yet. Will see what they do post announcement 

davemorton

On a side note, I have found the customer service at GEUK to be amazing.  I have never had such a contactable company in many years.  2-3 rings max and you are talking to someone.