Is it me? Do people not read or do I write baldly.

Ath_Wat

Kind of ironic that nobody so far has actually read your initial question carefully enough to tell you no, you don't write baldly.

comeandgo

Look again, the second reply to to OP points it out.

Pepper333

turnitround said:

It is frustrating but Waitrose are not responsible for your cracked screen. I would accept the £10 offered and then just put it down to experience.

I see this differently.
It was my choice to shop at Waitrose, even though I knew it's messy with the cards and coupons, but I did not choose to have the till breakdown, which  made me to move away with my wallet and phone in the hand, in a tiny area  with people and trolleys. This is why my phone slipped on the counter.
I feel it's the same if you damage your car because of a pothole. You can claim compensation if you break your car because of it. The road should be free of potholes. 
The till in Waitrose should have been working and it didn't. This is Waitrose's responsibility. 

Pepper333

Ath_Wat said:

Kind of ironic that nobody so far has actually read your initial question carefully enough to tell you no, you don't write baldly.

Guess nobody is reading properly. 

Alderbank

Pepper333 said:

turnitround said:

It is frustrating but Waitrose are not responsible for your cracked screen. I would accept the £10 offered and then just put it down to experience.

I see this differently.
It was my choice to shop at Waitrose, even though I knew it's messy with the cards and coupons, but I did not choose to have the till breakdown, which  made me to move away with my wallet and phone in the hand, in a tiny area  with people and trolleys. 

No. 
The till breakdown was unfortunate but it did not make you move away. You could have put your phone and wallet safely back in your pocket or handbag first rather than trying to juggle everything with your hands full of loose groceries, especially in a constricted area with people and trolleys.

Pepper333

Thank You for all your replies!

Reading all your comments, I think I should have been more clear to Waitrose what I wanted from them.

@tripled I didn't give feedback, but I wrote a complaint.

@Brie I guess you are right, they just use a script and go through the complaints as quickly as possible. (and yes, baldly was a typo) 

I do feel Waitrose has responsibility for my cracked screen, see my comment @comeandgo.

Pepper333

Alderbank said:

Pepper333 said:

turnitround said:

It is frustrating but Waitrose are not responsible for your cracked screen. I would accept the £10 offered and then just put it down to experience.

I see this differently.
It was my choice to shop at Waitrose, even though I knew it's messy with the cards and coupons, but I did not choose to have the till breakdown, which  made me to move away with my wallet and phone in the hand, in a tiny area  with people and trolleys. 

No. 
The till breakdown was unfortunate but it did not make you move away. You could have put your phone and wallet safely back in your pocket or handbag first rather than trying to juggle everything with your hands full of loose groceries, especially in a constricted area with people and trolleys.

Will use "the pothole" as an example again. You could have gone around it, but because you didn't expect this, you didn't. Same with the till breakdown.

lincroft1710

Pepper333 said:

 

I do feel Waitrose has responsibility for my cracked screen, see my comment @comeandgo.

No they don't, it was your fault you dropped the phone.


Regarding your comment re cars and potholes, there are plenty of posts in the Motoring section of this forum where pothole claims have failed

p00hsticks

Pepper333 said:

turnitround said:

It is frustrating but Waitrose are not responsible for your cracked screen. I would accept the £10 offered and then just put it down to experience.

I see this differently.
It was my choice to shop at Waitrose, even though I knew it's messy with the cards and coupons, but I did not choose to have the till breakdown, which  made me to move away with my wallet and phone in the hand, in a tiny area  with people and trolleys. This is why my phone slipped on the counter.
I feel it's the same if you damage your car because of a pothole. You can claim compensation if you break your car because of it. The road should be free of potholes. 
The till in Waitrose should have been working and it didn't. This is Waitrose's responsibility. 

So basically, you think that it was entirely Waitrose's fault that your screen was cracked and you expect them to pay to fix it and/or pay you compensation ?

In that case, I think in my view the answer to your initial question is - yes, you do write badly (but not baldly) since you don't make that clear in you letter at all. 

(I also don't think you should be expecting any more than what Waitrose have offered)

Pepper333

Having another thought on this situation.

Maybe Waitrose did it intentionally, only to mention the "slow internet"?