Argos won't accept TV return

Seanybhoy68

I purchased a TV on the 16th of August for my son mainly to play on his Xbox. He mentioned he thought the colours were a bit washed out and it was quite "glitchy". I decided to return the TV to Argos and wait until I have a bit more money and buy him a better one. However, the manager at Argos refused to accept the return of the TV. She said as it had been used she was unable to resell it. My argument is how can I know if something is of good quality unless I use it? I had a bit of a row with her but she refused to budge. I left the TV with them and called my bank from my car as I planned to perform a chargeback. However, they advised I collect the TV as they will probably state they never received the TV. 

I called their customer services but they basically told me the same thing. 

So I'm left in a quandary about what to do. They won't accept the return. 

The_Fat_Controller

Did you purchase it in store or online ?

Is it actually faulty or just not up to your expectations ?

You are on very sticky ground regarding a chargeback if the goods were provided and are not faulty.

elsien

If you bought instore and it’s not faulty you’re out of luck. Wanting something better quality has no statutory right to return. 

It’s down to their goodwill and returns policy. Which says returned unused and in original packaging. Yours clearly wasn’t - unless you told them you’d been using it for a week? 

Seanybhoy68

The_Fat_Controller said:

Did you purchase it in store or online ?

Is it actually faulty or just not up to your expectations ?

You are on very sticky ground regarding a chargeback if the goods were provided and are not faulty.

I'm not sure, to be honest. My son said the colours look washed out. I'm not sure if it's like that because it's a cheapo or its a fault. Either way the manager told me to call up Bush and I felt she was fobbing me off as I took the contract out with Argos less than 9 days ago. 

Seanybhoy68

elsien said:

If you bought instore and it’s not faulty you’re out of luck. Wanting something better quality has no statutory right to return. 

It’s down to their goodwill and returns policy. Which says returned unused and in original packaging. Yours clearly wasn’t - unless you told them you’d been using it for a week? 

Used for less than an hour. Should I have lied and said it wasn't used? 

Seanybhoy68

Seanybhoy68 said:

The_Fat_Controller said:

Did you purchase it in store or online ?

Is it actually faulty or just not up to your expectations ?

You are on very sticky ground regarding a chargeback if the goods were provided and are not faulty.

I'm not sure, to be honest. My son said the colours look washed out. I'm not sure if it's like that because it's a cheapo or its a fault. Either way the manager told me to call up Bush and I felt she was fobbing me off as I took the contract out with Argos less than 9 days ago. 

How are you meant to know if it's any good if you don't switch it on?

sevenhills

Sounds like your Son is rather spoilt. Some retailers charge a fee to return items.
Argos state their returns policy quite clearly 

k3lvc

Seanybhoy68 said:

Seanybhoy68 said:

The_Fat_Controller said:

Did you purchase it in store or online ?

Is it actually faulty or just not up to your expectations ?

You are on very sticky ground regarding a chargeback if the goods were provided and are not faulty.

I'm not sure, to be honest. My son said the colours look washed out. I'm not sure if it's like that because it's a cheapo or its a fault. Either way the manager told me to call up Bush and I felt she was fobbing me off as I took the contract out with Argos less than 9 days ago. 

How are you meant to know if it's any good if you don't switch it on?

Because the expectations of a cheapy Bush TV for vibrant colours in gaming are probably too much.

You go to a bricks & mortar retailer (Currys, John Lewis, Richer Sounds or maybe a large Argos) that has them displayed and you can see side by side the difference 

elsien

Down to you and your ethics. 

Did your son do any setting up at all, any account details, can it be returned to factory settings? Do you still have all the packaging? 
If you’ve genuinely pretty much plugged it in, decided it’s not right, turned it straight off again and are sure your son hasn’t done anything to damage it you could repack and take to another Argos as a change of mind. That would depend on how unused it looked when you returned it and whether you would feel comfortable doing that. 

Not advocating anything either way. 

The_Fat_Controller

@elsien the OP has dumped the TV at the store and called their bank for a chargeback.

They advised he should go and retrieve it !

KxMx

There are settings on the TV that can be used to adjust colours, contrast, brightness etc.