Argos won't accept TV return

elsien

The_Fat_Controller said:

@elsien the OP has dumped the TV at the store and called their bank for a chargeback.

They advised he should go and retrieve it !

Missed that! Chargeback is never going to happen. Or rather is very likely to be disputed and refunded back to the retailer. 

macman

Seanybhoy68 said:

elsien said:

If you bought instore and it’s not faulty you’re out of luck. Wanting something better quality has no statutory right to return. 

It’s down to their goodwill and returns policy. Which says returned unused and in original packaging. Yours clearly wasn’t - unless you told them you’d been using it for a week? 

Used for less than an hour. Should I have lied and said it wasn't used? 

So, if the one you bought was already 'used for less than an hour', you'd be quite happy with that, would you? Despite it being described as 'new'? When does 'not really used' become 'used'? An hour, a day, a week?
Whether used or not, you have no statutory right to return an item once you've bought it, unless it's a distance purchase.

Manxman_in_exile

Seanybhoy68 said:

The_Fat_Controller said:

Did you purchase it in store or online ?

Is it actually faulty or just not up to your expectations ?

You are on very sticky ground regarding a chargeback if the goods were provided and are not faulty.

I'm not sure, to be honest. My son said the colours look washed out. I'm not sure if it's like that because it's a cheapo or its a fault. Either way the manager told me to call up Bush and I felt she was fobbing me off as I took the contract out with Argos less than 9 days ago. 

You have failed to answer the most important question.  Any reason why... ?

macman

Did you or your son not try adjusting the colour balance?

Ergates

macman said:

Seanybhoy68 said:

elsien said:

If you bought instore and it’s not faulty you’re out of luck. Wanting something better quality has no statutory right to return. 

It’s down to their goodwill and returns policy. Which says returned unused and in original packaging. Yours clearly wasn’t - unless you told them you’d been using it for a week? 

Used for less than an hour. Should I have lied and said it wasn't used? 

So, if the one you bought was already 'used for less than an hour', you'd be quite happy with that, would you? Despite it being described as 'new'? When does 'not really used' become 'used'? An hour, a day, a week?
Whether used or not, you have no statutory right to return an item once you've bought it, unless it's a distance purchase.

At the point when previous usage makes a noticeably/detectable difference.  If you buy "new" shoes in a shop, chances are they'll have been tried on by at least one person.

Makes no difference to the case in hand.

Ergates

The_Fat_Controller said:

Did you purchase it in store or online ?

This is the most imporant question here, that I don't think the OP has answered.

eskbanker

Ergates said:

macman said:

Seanybhoy68 said:

elsien said:

If you bought instore and it’s not faulty you’re out of luck. Wanting something better quality has no statutory right to return. 

It’s down to their goodwill and returns policy. Which says returned unused and in original packaging. Yours clearly wasn’t - unless you told them you’d been using it for a week? 

Used for less than an hour. Should I have lied and said it wasn't used? 

So, if the one you bought was already 'used for less than an hour', you'd be quite happy with that, would you? Despite it being described as 'new'? When does 'not really used' become 'used'? An hour, a day, a week?
Whether used or not, you have no statutory right to return an item once you've bought it, unless it's a distance purchase.

At the point when previous usage makes a noticeably/detectable difference.  If you buy "new" shoes in a shop, chances are they'll have been tried on by at least one person.

Makes no difference to the case in hand.

....but a debate about what 'used' means can easily stretch across over a hundred posts so probably best not to (re)open that particular can of worms!

https://forums.moneysavingexpert.com/discussion/6380228/refund-denied-for-a-returned-tent-as-deemed-used-by-removing-it-from-box/p1

MalMonroe

Seanybhoy68 said:

I purchased a TV on the 16th of August for my son mainly to play on his Xbox. He mentioned he thought the colours were a bit washed out and it was quite "glitchy". I decided to return the TV to Argos and wait until I have a bit more money and buy him a better one. However, the manager at Argos refused to accept the return of the TV. She said as it had been used she was unable to resell it. My argument is how can I know if something is of good quality unless I use it? I had a bit of a row with her but she refused to budge. I left the TV with them and called my bank from my car as I planned to perform a chargeback. However, they advised I collect the TV as they will probably state they never received the TV. 

I called their customer services but they basically told me the same thing. 

So I'm left in a quandary about what to do. They won't accept the return. 

It's very concerning that, although you say they won't accept the return, you've left the TV with them - and they've also got your money. 

Didn't you mention to the manager what your son had said about the colours and the TV being quite glitchy? They should have considered those to be faults - customers don't have to accept faulty goods. And as you say, you would not have known there were faults without having used it, so the manager is being extremely unreasonable. 

I've taken things back to Argos when they've not been of satisfactory quality. And received full refunds too. 

Last month I sent a Toshiba TV back to John Lewis (purchased online) because it was faulty. Full refund again. 

I'd go and retrieve the TV (it's yours, you paid for it, even if it is faulty) and then make an official complaint to Argos. And especially about that manager's attitude.

https://www.argos.co.uk/help/faq/72442

Goods are faulty - they have to refund the cost of the goods, by law. You have consumer rights, as per info in this link -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

pinkshoes

Seanybhoy68 said:

I purchased a TV on the 16th of August for my son mainly to play on his Xbox. He mentioned he thought the colours were a bit washed out and it was quite "glitchy". I decided to return the TV to Argos and wait until I have a bit more money and buy him a better one. However, the manager at Argos refused to accept the return of the TV. She said as it had been used she was unable to resell it. My argument is how can I know if something is of good quality unless I use it? I had a bit of a row with her but she refused to budge. I left the TV with them and called my bank from my car as I planned to perform a chargeback. However, they advised I collect the TV as they will probably state they never received the TV. 

I called their customer services but they basically told me the same thing. 

So I'm left in a quandary about what to do. They won't accept the return. 

It sounds to me like you have bought a TV not suitable for gaming rather than faulty. Which TV is it ?

If you bought it in store then no rights to return it as its probably not faulty, just not the right spec for what you need.

If you ordered online and had it delivered to you then you can return it under distance selling rules. Be prepared for a slight deduction due to it being used!

The_Fat_Controller

@MalMonroe I think @pinkshoes has hit it on the head, a normal TV was purchased for use as a gaming monitor.

A basic Bush TV will not have the required refresh rates to satisfy gamers and the colour calibration will be set for normal TV viewing.

I bet there is no fault at all and the glitchy performance is just unfamiliarity.