Lloyds cant find my account on there system and put me through to a “specialist team”

Standingstrong

They said they can’t find my account on their system and now put me through to a “specialist team”… what an earth are they doing.. 

EssexExile

Beats me. 

Brie

Name change?  You failed security?  They suspect fraud? You don't have an account with Lloyds?  Could be anything.

Standingstrong

Brie said:

Name change?  You failed security?  They suspect fraud? You don't have an account with Lloyds?  Could be anything.

No name change

no failed security

maybe ?

i do have an account … refer to last post regarding card issue.

or there closing my account 

Standingstrong

EssexExile said:

Beats me. 

You sound like hard work 

Daliah

What account are they not finding? As they appear to have found your credit card account

If it's a different account: when did you last use it? How much money is in it (none / some / a lot)?

vixg66

Have you had any money go in and out of the account very quickly?

My Chase account was frozen without prior notice this week and I was eventually put through to the 'specialist team'. The problem was a surprise gift of money that had been deposited into my Chase account by a relative (lucky me!) but Chase thought it was suspicious as I immediately moved it to another bank's savings account which has a higher interest rate. It was a pain to sort out but they eventually concluded that it was all legit.

Neil49

I've just looked at your previous posts and in a short period of time you have had issues with HSBC,  Starling, HBOS and now Lloyds. 

There must be something within the nature of the transactions you are doing that has flagged you up for monitoring and referral. The only people who will know what you have been doing to cause this is yourself and the banks in question.

The fact that Lloyds "cannot find your account" would indicate that it has been blocked for referral with a view to closure unless you can satisfy them that your transaction history is in order. 

eskbanker

Standingstrong said:

They said they can’t find my account on their system and now put me through to a “specialist team”… what an earth are they doing.. 

It seems highly probable that all of these issues that you're experiencing will be related to the CIFAS marker that you referred to on Friday afternoon in one of your many threads:

https://forums.moneysavingexpert.com/discussion/6380768/more-bank-issue-drama-resolved

It seems vanishingly unlikely that you'd have been able to get this fully resolved less than two working days later, so if the marker is still there then you really need to concentrate on getting that sorted out if (as would seem likely) it's the root cause of all your other bank-related grief - a 'misuse of facility' CIFAS marker is a serious and toxic matter....

Standingstrong

Daliah said:

What account are they not finding? As they appear to have found your credit card account

If it's a different account: when did you last use it? How much money is in it (none / some / a lot)?

Classic account 

Standingstrong

Been told to ring this 0800 number … fraud online.??? Blocked account again !!!!!!