Eon - Account in more credit than we’ve paid

blakefran

I thought I was quite clued up on energy bills and such, but apparently not 😅

Sea_Shell

Did they actually replace the meter for a smart one in the November.  IE start at zero.

I'm not quite following the timeline?

You gave an opening reading of a "dumb" meter on moving in, in October, and then the new meter gave a smart reading (and has done ever since)

What was the closing reading on the old meter?

pochase

This would still not explain how you can get more money back than you paid.

Only explanation would be that whoever was in the property before you overpaid and you are getting their money back.

blakefran

We moved in in mid October and manually gave an opening meter reading - 17242

As soon as we moved in we applied for a free smart meter and they came and fitted one at the end of November, this took a reading and has done ever since, but the first reading it took was 13323 according to this statement, so it is saying that between Oct-Nov we used -3919 units.

I wasn’t home when they fitted the smart meter my partner was so I’m not entirely sure what the process was there.

Alnat1

If Eon are happy it's all good, I wouldn't worry too much. Maybe stick a bit in a savings account when you can, just in case they realise it's not quite right in the next few months.

Sea_Shell

When Eon fitted our smart meter, it started from zero, with a closing reading taken from the old meter before it was removed.

Sounds most unusual to have a "new" meter fitted with a "balance" on it.

At the end of the day, you're not "entitled" to a credit against energy you never overpaid for in the first place.


Up to you if you flag it, or keep quiet.

blakefran

pochase said:

This would still not explain how you can get more money back than you paid.

Only explanation would be that whoever was in the property before you overpaid and you are getting their money back.

The property was a rental before we purchased it, and it had been empty since at least June, (when we first viewed it, it may have been empty longer, who knows) so the usage would’ve been very low in the months leading up to this - and the estate agents who sorted the sale were also the managing agents when it was being let so I would’ve thought they’d have sorted it properly.

blakefran

Sea_Shell said:

When Eon fitted our smart meter, it started from zero, with a closing reading taken from the old meter before it was removed.

Sounds most unusual to have a "new" meter fitted with a "balance" on it.

At the end of the day, you're not "entitled" to a credit against energy you never overpaid for in the first place.


Up to you if you flag it, or keep quiet.

I think we will wait a little while and see what happens - I agree with what you’ve said but I don’t exactly feel bad for eon at the moment haha

thanks for all the help!

wakeupalarm

You need to check your bills to see that the meter number they have recorded down on the bill is the same as on your smart meter. If it still has the old meter number you are just delaying sorting it out until later on.

pochase

Just set the money aside and  don't spend it already.