octopus smart meter data missing

MarcoM

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

Misslayed

Yes, I've just received my bill today, meter reading and charge for electricity all correct, neither showing for gas. I emailed and got a prompt response - "This is because we didn't receive a reading from your smart meter. I've pulled a reading but it's quite high compared to your previous usage patterns, please could you send me a photo of your gas meter so I can check the reading?" Watch this space, my in house photographer is otherwise occupied. 

MarcoM

ours have been installed three weeks ago.
if this is the carry on i won't be impressed.

Misslayed

First problem we've ever encountered

[Deleted User]

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

rjmachin

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

In the past, my smart meter has taken a few extra days on occasion to show up on Octopus.

However, back in May this year, mine stopped sending readings and after a few weeks I contacted them and they had to send an engineer to pull the main fuse to restart the meter.

Luckily, after doing this, the smart meter is now working again and all of the data back to May is showing as well.

I am not suggesting you do this yet, however, if you don't get the data showing perhaps next week, I would contact them, preferably by phone to get it sorted out

[Deleted User]

rjmachin said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

In the past, my smart meter has taken a few extra days on occasion to show up on Octopus.

However, back in May this year, mine stopped sending readings and after a few weeks I contacted them and they had to send an engineer to pull the main fuse to restart the meter.

Luckily, after doing this, the smart meter is now working again and all of the data back to May is showing as well.

I am not suggesting you do this yet, however, if you don't get the data showing perhaps next week, I would contact them, preferably by phone to get it sorted out

In the last 3 years,  about 30% of my bills have required manual intervention. I use the App Octopus Watch which shows which days have missing data. I usually wait a month before contacting Octopus.

Last year, usage data went awry for 7 months because of a meter firmware update. Something that only the meter manufacturer can fix.

CanNeverThinkOfAUsername

Just checked my account. The last 30mins elec meter reading i have is from 11:30 PM, 18th Aug 2022, the last gas i have is 11:30 PM, 17th Aug 2022. This is normal for me and over the next few days it will come into the system.

I will only contact them if i have had no bill after 1 month and they need to manually pull data. (GO Faster customer)

MarcoM

[Deleted User] said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

It has worked spot on for three weeks but since Wednesday no readings. 
I've sent them an email.
You are correct,  I opted for thirty minutes intervals via the website but in terms of billing I am not on time of use tariff. 
If it does not get fixed soon I guess I can provide the usual manual monthly readings? 

ppc1

There was a problem with the DCC.  It was most of the network, not just Octopus.  I was alerted by my Hugo app of the DCC outage. .  I am with GEUK and all my data has now been updated. 

deannagone

I have just put my name down for a smart meter with Octopus.  Wondering if I have done the right thing now.