octopus smart meter data missing

elsien

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I had a gap of a few weeks where my gas meter stopped giving readings, for some reason. I only noticed when I looked so the usage break down and there was nothing there. It started working again of its own accord and I’ve had no problems since. The reading was there,  just not been transmitted. I did wonder if it was my router but the electric one was fine. 

Never did find out the cause. 

wild666

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

In some cases even a smart meter can miss days where it fails to send data and the only time the readings are corrected is when a bill is produced. The readings will account for day(s) when the DCC didn't get readings, I'm using the LOOP app on my phone, it's not 100% accurate as it counts units/kWh in tenths whereas the supplier counts the reading in thousandths of a unit/kWh as with my supplier, Octopus, and my SMETS 1 electric meter but it doesn't read the gas meter for some reason. 

[Deleted User]

MarcoM said:

[Deleted User] said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

It has worked spot on for three weeks but since Wednesday no readings. 
I've sent them an email.
You are correct,  I opted for thirty minutes intervals via the website but in terms of billing I am not on time of use tariff. 
If it does not get fixed soon I guess I can provide the usual manual monthly readings? 

They will have the index readings but not all of the 30 minute usage. If you are billed on index readings then you should have nothing to worry about. 

MarcoM

[Deleted User] said:

MarcoM said:

[Deleted User] said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

It has worked spot on for three weeks but since Wednesday no readings. 
I've sent them an email.
You are correct,  I opted for thirty minutes intervals via the website but in terms of billing I am not on time of use tariff. 
If it does not get fixed soon I guess I can provide the usual manual monthly readings? 

They will have the index readings but not all of the 30 minute usage. If you are billed on index readings then you should have nothing to worry about. 

Hi is there any way to check the index readings they have on the portal? 

[Deleted User]

MarcoM said:

[Deleted User] said:

MarcoM said:

[Deleted User] said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

It has worked spot on for three weeks but since Wednesday no readings. 
I've sent them an email.
You are correct,  I opted for thirty minutes intervals via the website but in terms of billing I am not on time of use tariff. 
If it does not get fixed soon I guess I can provide the usual manual monthly readings? 

They will have the index readings but not all of the 30 minute usage. If you are billed on index readings then you should have nothing to worry about. 

Hi is there any way to check the index readings they have on the portal? 

The App shows the meter readings that have been used for billing purposes but only for the last day of the billing period.

Go to My Energy and scroll down to meter reading history.

For customers on Agile; Go and Go Faster tariffs, the monthly statement doesn’t show meter readings. I believe it should and I keep raising this with Octopus but my pleas keep falling on deaf ears.

A word of caution. For tariffs such as Go and Go Faster, Octopus will normally use 2 of the 4 registers. This allows them to send the dual tariff rate to the meter. However, there is no convention which requires the supplier to use R1 for peak and R2 for offpeak. My peak usage is registered against the R2 index. If a switch is initiated it is VITAL that the new supplier is provided with the R1 and R2 (and R3 and R4 if the registers have been used) index readings to avoid double charging. The terms peak and off peak should be avoided. Note: the IHD shows the total of the 4 registers.

MarcoM

[Deleted User] said:

MarcoM said:

[Deleted User] said:

MarcoM said:

[Deleted User] said:

MarcoM said:

Hi,

Our smart meters have only got data up to wednesday.

Has anyone had the same problem with data missing over the past couple of days?
Any idea what it could be?

Regards

I assume that you are on a 30 minute profile? Octopus ‘pulls’ data from your meter once a day - usually after midnight. To ‘pull’ the data, Octopus uses secure Adapter software provided by TMA/CGI. The meter ‘pull’ should return an index reading and an XML file which contains the 30 minute usage data. If any of the 30 minute usage slots are corrupt or missing, your Octopus account will not show usage data.

What you are experiencing is a problem for customers on Octopus’ time-of-use tariffs. If any data is missing, then Kraken will not raise an automatic bill. If this happens, you may need to contact Octopus and ask them to undertake a manual meter data pull. 

It has worked spot on for three weeks but since Wednesday no readings. 
I've sent them an email.
You are correct,  I opted for thirty minutes intervals via the website but in terms of billing I am not on time of use tariff. 
If it does not get fixed soon I guess I can provide the usual manual monthly readings? 

They will have the index readings but not all of the 30 minute usage. If you are billed on index readings then you should have nothing to worry about. 

Hi is there any way to check the index readings they have on the portal? 

The App shows the meter readings that have been used for billing purposes but only for the last day of the billing period.

Go to My Energy and scroll down to meter reading history.

For customers on Agile; Go and Go Faster tariffs, the monthly statement doesn’t show meter readings. I believe it should and I keep raising this with Octopus but my pleas keep falling on deaf ears.

A word of caution. For tariffs such as Go and Go Faster, Octopus will normally use 2 of the 4 registers. This allows them to send the dual tariff rate to the meter. However, there is no convention which requires the supplier to use R1 for peak and R2 for offpeak. My peak usage is registered against the R2 index. If a switch is initiated it is VITAL that the new supplier is provided with the R1 and R2 (and R3 and R4 if the registers have been used) index readings to avoid double charging. The terms peak and off peak should be avoided. Note: the IHD shows the total of the 4 registers.

So are these index readings monthly readings? 

[Deleted User]

Yes, the readings are monthly even though I am on a 30 minute usage billing tariff.

BeerSavesMoney

deannagone said:

I have just put my name down for a smart meter with Octopus.  Wondering if I have done the right thing now.

You’ll still be able to read the meter as normal and submit meter readings manually if you wish to do so.