Halifax wont let me close my instant saver over phone

binao

Standingstrong said:

daliah - There isn’t no investigation going on?? What are you on about? Please advise 

all it is that I want to close my account and they’ve suspended the online banking !!  And not letting me do it

A banking algorithm is your foe. Suspicious activity on your account has caused your problems.

Make a formal complaint re stress and worry etc and that £150 compensation would be appropriate. It's less expensive to pay compensation than for a bank to fall  foul of the banking regulations.

You  can  not  expect  a bank to allow you to  withdraw  funds  that  they  suspect may not  be legally yours.  

You have received good advice from knowledgeable previous posters. 

Good luck and Standstrong

binao

@Standingstrong

https://forums.moneysavingexpert.com/profile/Standingstrong

https://forums.moneysavingexpert.com/discussion/6379524/lloyds-loan-and-transfer-issue#latest

You appear to have another thread re a Lloyds  £15k loan.

Halifax may well be aware of your loan via a CRA and this could  maybe have resulted in an extended investigation.