Halifax wont let me close my instant saver over phone

Standingstrong

Halifax wont have none of it. I’m trying to close my instant saver and they keep saying to me go to branch , they’ve suspended my internet access , and they told me I can transfer 25k per day but I can’t as I got no access !?!! 

I seriously don’t know what to do here , has anyone been through this before , 

ZeroSum

Have you tried going into a branch?

Standingstrong

ZeroSum said:

Have you tried going into a branch?

Yeah and they won’t remove blocks , I went yesterday.  I want my savings out and they won’t let me do it

msallen

This sounds as though it isn't really about closing your account, but about accessing the funds in there (and you see closing the account as a way to force this). If they have blocked online access and this cannot be reinstated in branch then its likely that you are under AML investigation. Have you had any strange or dubious looking transactions pass through any of your accounts with Halifax recently?

Standingstrong

msallen said:

This sounds as though it isn't really about closing your account, but about accessing the funds in there (and you see closing the account as a way to force this). If they have blocked online access and this cannot be reinstated in branch then its likely that you are under AML investigation. Have you had any strange or dubious looking transactions pass through any of your accounts with Halifax recently?

No they’ve suspended my internet banking and won’t unsuspend it , 

I want to access my money so I can move it to a different savings account as there rates are rubbish. 

I transferred £22,000 to my daughter but that shouldn’t make any bother as I did it in branch 

Daliah

Unfortunately, this sounds like yet another case of having to wait until the investigations currently underway have been concluded.

It's not likely to speed up the investigations but it might eventually result in a small amount of compensation (e.g. £20) if you raise a formal complaint https://www.halifax.co.uk/contactus/how-to-complain.html

xylophone

https://forums.moneysavingexpert.com/discussion/comment/79405262#Comment_79405262

You seem to be having a lot of trouble with bank transfers - you mention Lloyds above and now Halifax.

Is it possible that you have triggered money laundering checks?

Standingstrong

daliah - There isn’t no investigation going on?? What are you on about? Please advise 

all it is that I want to close my account and they’ve suspended the online banking !!  And not letting me do it

Standingstrong

xylophone said:

https://forums.moneysavingexpert.com/discussion/comment/79405262#Comment_79405262

You seem to be having a lot of trouble with bank transfers - you mention Lloyds above and now Halifax.

Is it possible that you have triggered money laundering checks?

Yeah having so much trouble !! Washed my hands with them ! 

I don’t know !! My accounts aren’t blocked they Just keep suspending my online banking and blocking transfers and telling me to ring and then go to branch and doing stupid things to me

Standingstrong

Daliah said:

Unfortunately, this sounds like yet another case of having to wait until the investigations currently underway have been concluded.

It's not likely to speed up the investigations but it might eventually result in a small amount of compensation (e.g. £20) if you raise a formal complaint

There is no investigation?? What are you talking about daliah 

Please refer to the message I sent to you above 

Daliah

Standingstrong said:

Daliah said:

Unfortunately, this sounds like yet another case of having to wait until the investigations currently underway have been concluded.

It's not likely to speed up the investigations but it might eventually result in a small amount of compensation (e.g. £20) if you raise a formal complaint

There is no investigation?? What are you talking about daliah 

Please refer to the message I sent to you above 

If there was no investigation going on, your online access would not have been blocked, you wouldn't have been advised to go to a Branch, and the Branch wouldn't have been unable to help you.

Banks are prohibited from telling you about investigations. As you can see from other posts on this forum, it happens again and again, with a range of banks, for a range of suspected reasons. My own Santander online access was blocked the other day after I attempted a large payment to a new payee but their investigation was over quite quickly so my access got restored. If you aren't guilty of any wrongdoing, there is nothing to fear about.  Please refer to my earlier post.